Forum Discussion

Anonymous

10 years ago

SolvedApproved

NFS ps4 snapshot failed

i've done the all the solutions but im still getting the message "snapshot upload failed" everytime i take a snapshot. PSN: Ortelik

Straatford87
10 years ago
Hi @Ortelik @Blxck_Samurai @Izwaspayne

I double-checked for you; all our servers are up and running, there are no current issues with snapshots. Please make sure that you follow all connection steps in our troubleshooting guide. If that does not help, contact your ISP for further assistance.

Anonymous
10 years ago
Approved
I have problem to capture a snapshorts for my PS4 even i follow the troubleshoot the connection i still cannot take a snapshorts
PSN: izwaspayne
Exact time(1600 GMT +8)
Anonymous
10 years ago
Approved
snapshot not working
psn ID:
PS4: CATALYST_PRIMEX
Straatford87
DICE Team
10 years ago
Hi @Ortelik @Blxck_Samurai @Izwaspayne

I double-checked for you; all our servers are up and running, there are no current issues with snapshots. Please make sure that you follow all connection steps in our troubleshooting guide. If that does not help, contact your ISP for further assistance.
Anonymous
10 years ago
Approved
@Straatford87,, thanks for the response. I already did the troubleshooting and still i have the same issue.

my time zone is UTC+04:00
do i need to have share factory installed??
Straatford87
DICE Team
10 years ago
Hi @Ortelik,

I have further troubleshooting if you are still running into issues. You might want to contact your internet provider for further assistance.

As for Share Factory--you don't need to have this installed.
Anonymous
10 years ago
Approved
tried all of the troubleshooting, called my ISP, and still my snapshot failed to upload..!! anyone have the same issue or its just me.. if there is another solution please help.. im located in Dubai, and my Internet connection is smooth no lag at all..