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Anonymous's avatar
Anonymous
12 years ago

NFS Shift 2 crashes

I bought this game via steam a couple of hours ago and it would not open so I ran it through origin and it worked with no problem. After a while of playing it, it would crash before starting a race i...
Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
10 years ago

@Imanoobslaya

Hi,

A game crashing is a very broad problem which usually results from a problem on the system the game is being played on.

If you tell me that your game is crashing you will need to be a bit more specific with me - are you getting an error message? What type of system are you playing on? Providing me with a dxdiag will be a good first start for me to look into this for you.

Anonymous's avatar
Anonymous
10 years ago

You seriously want that wall of text? FINE had to delete a block outa the middle

System Information
------------------
Time of this report: 8/13/2016, 18:55:55
Machine name: 
Machine Id: 
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.160715-1616)
Language: English (Regional Setting: English)
System Manufacturer: SYX
System Model: SYX-SBT-X58
BIOS: BIOS Date: 12/21/10 22:14:25 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
Memory: 12288MB RAM
Available OS Memory: 12280MB RAM
Page File: 3129MB used, 21437MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode
DxDiag Previously: Crashed in DirectInput (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab:

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68B8)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_57701545&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 5860 MB
Dedicated Memory: 2020 MB
Shared Memory: 3840 MB
Current Mode: 1776 x 1000 (32 bit) (29Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SHARP HDMI
Monitor Id: SHP1009
Native Mode: 1280 x 720(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.1151.1008
DDI Version: 11.2
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/3/2015 5:00:00 PM, 1479808 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-2BF8-11CF-8973-7A77BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68B8
SubSys ID: 0x57701545
Revision ID: 0x0000
Driver Strong Name: oem45.inf:cb0ae4147898f556:ati2mtag_Evergreen:15.201.1151.1008😛ci\ven_1002&dev_68b8
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

-------------

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket -801305550, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SHIFT2U.exe
P2: 1.0.1.0
P3: 00000000
P4: SHIFT2U.exe
P5: 1.0.1.0
P6: 00000000
P7: c0000005
P8: 0090e73d
P9:
P10:

+++ WER1 +++:
Fault bucket -801305550, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SHIFT2U.exe
P2: 1.0.1.0
P3: 00000000
P4: SHIFT2U.exe
P5: 1.0.1.0
P6: 00000000
P7: c0000005
P8: 0090e73d
P9:
P10:

+++ WER2 +++:
Fault bucket -801305550, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SHIFT2U.exe
P2: 1.0.1.0
P3: 00000000
P4: SHIFT2U.exe
P5: 1.0.1.0
P6: 00000000
P7: c0000005
P8: 0090e73d
P9:
P10:

+++ WER3 +++:
Fault bucket -801305550, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SHIFT2U.exe
P2: 1.0.1.0
P3: 00000000
P4: SHIFT2U.exe
P5: 1.0.1.0
P6: 00000000
P7: c0000005
P8: 0090e73d
P9:
P10:

+++ WER4 +++:
Fault bucket -801305550, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 38716079693

Problem signature:
P1: SHIFT2U.exe
P2: 1.0.1.0
P3: 00000000
P4: SHIFT2U.exe
P5: 1.0.1.0
P6: 00000000
P7: c0000005
P8: 0090e73d
P9:
P10:

+++ WER5 +++:
Fault bucket -801305550, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SHIFT2U.exe
P2: 1.0.1.0
P3: 00000000
P4: SHIFT2U.exe
P5: 1.0.1.0
P6: 00000000
P7: c0000005
P8: 0090e73d
P9:
P10:

+++ WER6 +++:
Fault bucket -1883941819, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: shift2u.exe
P2: 1.0.0.0
P3: 00000000
P4: shift2u.exe
P5: 1.0.0.0
P6: 00000000
P7: c0000005
P8: 0090b43d
P9:
P10:

+++ WER7 +++:
Fault bucket -1883941819, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: shift2u.exe
P2: 1.0.0.0
P3: 00000000
P4: shift2u.exe
P5: 1.0.0.0
P6: 00000000
P7: c0000005
P8: 0090b43d
P9:
P10:

+++ WER8 +++:
Fault bucket -1883941819, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: shift2u.exe
P2: 1.0.0.0
P3: 00000000
P4: shift2u.exe
P5: 1.0.0.0
P6: 00000000
P7: c0000005
P8: 0090b43d
P9:
P10:

+++ WER9 +++:
Fault bucket 129166857760, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: shift2u.exe
P2: 1.0.0.0
P3: 10.0.14393.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @Imanoobslaya

    If you press Choose File when you Reply, then you can actually attach the dxdiag to your post. This avoids the wall of text. Could you please add it like that when you have the time? :-)

    What I found so far:

    • Your system DPI (size of items on your screen) is set to 125% which can cause crashes in some games. Try setting this to 100%.
    • Your monitor is not set to its native resolution of 1280 x 720(p) (60.000Hz)
    • Your GPU drivers are newer then the latest drivers available for your device - this means that you might not have the correct drivers for your card. (there is also a beta available, not sure if those would work for your system).
    • Also try disabling Origin in-game.

    Let me know if that helps.

    • Anonymous's avatar
      Anonymous
      10 years ago

      Now instead of crashing on a couple of tracks it is audio only and black screen. I had to count the clicks and close it by memory because ctrl alt tab wouldn't let me out . Windows buttons failed to release me as well. Now it is completely unplayable Gee thx.

      • Straatford87's avatar
        Straatford87
        Icon for DICE Team rankDICE Team
        10 years ago

        @Imanoobslaya

        I cannot detect anything else on your dxdiag other than what I already found in my previous post.

        If the game is still crashing then prepare an MSINFO report (this contains personal information - do not post it on the forum) and reach out to an EA Advisor - they will be able to see the cause of your game crashes.

        Note that it could also be that your GPU is starting to show signs of age.

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