Forum Discussion

Scrubicius's avatar
Scrubicius
5 years ago
Solved

Not able to connect to EA server (Nintendo Switch)

We are having the issue with son’s profile is not able to login into the EA server to use Crossplay and to play online.  My son is part our Family Online Service and I accepted the terms to give...
  • FranticRushUSA's avatar
    FranticRushUSA
    5 years ago
    @Scrubicius I think this is an issue for all Nintendo Switch accounts with Child accounts of ages 10 - 12. I called EA on it and they pointed to it being a Nintendo problem. I called up Nintendo and they said it was and EA problem as none of the errors are theirs. Currently waiting on Nintendo as I asked them to escalate this issue internally. They in turn told me to keep asking to get EA to look at it. So please open a help ticket with both EA and Nintendo so that they can see that its many people having this issue so that they actually decide to fix this problem.
FranticRushUSA's avatar
FranticRushUSA
5 years ago
@Scrubicius I think this is an issue for all Nintendo Switch accounts with Child accounts of ages 10 - 12. I called EA on it and they pointed to it being a Nintendo problem. I called up Nintendo and they said it was and EA problem as none of the errors are theirs. Currently waiting on Nintendo as I asked them to escalate this issue internally. They in turn told me to keep asking to get EA to look at it. So please open a help ticket with both EA and Nintendo so that they can see that its many people having this issue so that they actually decide to fix this problem.
  • Scrubicius's avatar
    Scrubicius
    5 years ago

    It’s seems to be a EA issues since other games have no issues playing online with his account. 

    Not sure why EA choice a complicated and not so user friendly system comparing other games. It’s also a little unfair to sale a game to a age group which is not aloud to play the full product. 

    we will have to see what EA has to say. 

    • supermace12's avatar
      supermace12
      4 years ago

      Was this ever resolved for you? We are having the same issue now. Thanks. 

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        4 years ago
        @supermace12 Make sure the EA account and Nintendo account are not underage accounts.

        /Atic

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