PC Computer Requirements

@Sandice58 

Make sure all your drivers are up to date and try closing background programs.

Additionally, try the following troubleshooting steps (just skip the ones you've already performed)

There are many possible cause games to crash, freeze, or fail to launch on PCs and Macs. To troubleshoot these issues, please perform these steps. Make sure to perform all of these in order, so that you can isolate the issue:

Basic Steps:

1. Check the minimum system requirements of the game against the customer's computer (Windows / Mac) and update any drivers that are out-of-date.
2. Unplug all USB devices (aside from the mouse and keyboard) and try the game again.
3. Disable the Origin in-game overlay (IGO). To do this, launch the Origin client. Then go to the Origin menu, Application Settings, Origin In Game, and then uncheck "Enable Origin In Game."
4. Update the game.
5. Repair the game install.
6. Update your system. (Windows) (Mac)

Advanced Steps:

1. Run the game as admin.
2. Check Windows compatibility with the game.
3. Temporarily disable UAC. (Instructions found in this article)
4. Perform a clean boot.
5. Create a new admin account (Windows / Mac).
6. Turn off DEP for the game.
7. Run CHKDSK.
8. Run the System File Checker, then uninstall and reinstall the game.