There are several possible causes for a crash such as this. Please follow these troubleshooting steps:
Check Minimum Requirements
Check your computer's specification against the game's minimum requirements. You can determine your system's specs using DXDiag.
Update Graphics Driver
Frequently, users with a system that meets all system requirements can still run into crashing or performance issues if their graphics driver is out of date. A graphics driver is a piece of software that makes a piece of hardware work better.
Learn how to update your drivers here: https://help.ea.com/article/finding-devices-and-updating-drivers
Close Background Tasks
Your computer likely has a number of background tasks running at any given time that may interfere with your game's performance. You can attempt to shut these down manually, or perform a Clean Boot Startup.
Disable UAC
f you have a Windows Vista or Windows 7 operating system, and you are experiencing crashes to your Desktop when you try to play games, we recommend checking to see if you have User Access Control (UAC) turned on.
If you have UAC turned on, you will have to momentarily disable UAC in order to get the games to stop crashing. Follow the instructions below to check if UAC is turned on and disable it.
You should only have to perform these steps once.
- Open up your Control Panel.
- In the search field, type in UAC or User Access Control and press Enter.
- You should now see the UAC Control Panel option as pictured below.
If the Use User Account Control (UAC)... option is checkmarked, then UAC is turned on. - Uncheck the UAC option and click OK.
- Restart your computer.
- Once your computer has restarted, launch your game.
- Leave the game running just a few seconds for good measure, then exit out of the game.
- Open up Control Panel again.
- Search for UAC and hit Enter.
- You may now re-enable UAC and click OK.
- Restart your computer again.
This workaround will help your system run the game without crashing to the Desktop. You should now be able to launch your game as usual, without crashing from now on.
You should only have to perform these steps once, you do not have to perform these steps every time you want to play the game.