My game has been working great for about a month... but since the first time i played the game i had to press Alt + Tab a few times to get the game to go fullscreen after launching the game. Now as of a few days ago, no matter what I've tried, once the game has launched it will crash and reboot my PC almost instantly after pressing Enter to load the game to the first menu.(its the first loading screen)I have tried updating drivers, repairing the game through Origin, ran a stress test of my system and each individual part, unplugged my wireless logitech rumblepad 2, tried different graphics settings and resolutions through GeForce Experience, and i already uninstalled and reinstalled the game and nothing. I cant get past the first load screen anymore?pc specs:ASUS Z87 Deluxe MotherboardI7 4770K (overclocked to 4.2Ghz)16GB DDR3 RAM G.skillGeforce GTX 770 2GBWindows 7 Ultimate DX11

@flatlandfreak666 The game should not be causing your machine to restart, there is probably some other issue here. Temporarily disable your antivirus and/or firewall and perform a clean boot before retrying the game. Clean boot: http://support.microsoft.com/kb/929135 If that does not help, posting your Dxdiag here will be useful, thanks. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

To be honest I don't think you have a software problem...I tried to search on Google for similar issues as you regarding the kernel power and this is what I found:1 Check for any heavy dust accumulated in your PC and PSU.2 Check all power connectors on your motherboard and GPU and even other consumers.3 Try to disconnect unnecessary consumers for a while like DVD drive, secondary HDDs, fans, LEDs(A system rebuild would be better)4 Check system stability using some stress benchmarks. (10-15 min for CPU and GPU is enough, also check DRAM stability ).5 Try another PSU if any friends can help you.If stress tests won't crash your PC but only the game will, just install the game on another drive.

@flatlandfreak666 Is your TV a Sony KDS-60A2000 ? How are you connecting to that in terms of DVI-D/DVI-I/HDMI etc.? Are you using any kind of converter on the video connection? Are you using default GPU settings? Strange that it would work for some time before stopping, can you pinpoint any change in setup/configuration that may have caused the issue?

@flatlandfreak666 I took a guess at your TV model by Googling "Monitor Id: SNY8200" from your Dxdiag. A few more troubleshooting steps: Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833 Right click the game in Origin and the Repair It may also be worthwhile running a disk check using the info at this link

I had this issue in the past with other games and here is what you may try to do. Go to Windows Event Viewer: start>search>type:event viewer>run as admin>expand the "windows logs" menu>application> and look for the most recent error, (or fatal error), message in the list or if you know the exact time of the error also use the time period in which your PC crash. In most cases the error is related as an "kernel power failure" or "kernel power loss" ... something like that. In this case go to your BIOS menu and save your current OC profile and reset BIOS to default settings. The game cause some massive hardware resources while loading and for this reason your OC profile can "punch" your components with big power demands that may not be set in the perfect way by you. If your PC won't restart with stock BIOS settings you may consider to try small power adjustments in your OC profile (+/-) and I would try to decrease voltages in the first instance. Also keep in mind any OC will cause an shorten life to any electronics... sooner or later. I hope you will find your way back to the game.

PC Reboots at first loading screen

26 Replies

EA_Barry
Community Manager
8 years ago
@flatlandfreak666

Can you check that your copy of Windows is fully and correctly activated please?

https://support.microsoft.com/en-ie/help/15083/windows-how-to-activate
Pair_Demons
8 years ago
To be honest I don't think you have a software problem...
I tried to search on Google for similar issues as you regarding the kernel power and this is what I found:
1 Check for any heavy dust accumulated in your PC and PSU.
2 Check all power connectors on your motherboard and GPU and even other consumers.
3 Try to disconnect unnecessary consumers for a while like DVD drive, secondary HDDs, fans, LEDs
(A system rebuild would be better)
4 Check system stability using some stress benchmarks. (10-15 min for CPU and GPU is enough, also check DRAM stability ).
5 Try another PSU if any friends can help you.
If stress tests won't crash your PC but only the game will, just install the game on another drive.
Anonymous
8 years ago
@EA_Barry
My copy of windows is valid and activated properly.
@Pair_Demons
ill try that later tonight...
my power supply is rated for SLI but i only have 1 graphics card, i might try to swap the other graphics card power cable since its never been used... think it will do anything?
Thanks
Pair_Demons
8 years ago
Depends on how many power rails your PSU may have but you can try...

I'm very stupefied about your problem... but you need to take some time and dig...
Anonymous
8 years ago
@EA_Barry and @Pair_Demons
Sorry ive been busy with family...
I switched to different cables and PCI ports on the power supply and things went weird. Now all of my games play for a few minutes before they start slowing down, lagging, FPS drops... and my personal favorite happens on NFS Payback, artifacts! So playing any game now only lasts a few minutes at most before freezing and then crashing my system. After reboot i check the event viewer and i get that Kernel code.
I dont know if its the PSU or GFX
Im gonna look up more info online about the event ID: 41 and the locale ID: 1033.
Pair_Demons
8 years ago
You probably misplace the motherboard power cables with the GPU and this is why your PC crash at every hard task now.

Try to find a PSU for test and you will find out what cause your problem.
A friend may help...

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PC Reboots at first loading screen

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