HiI bought NFS Heat on Steam last Sunday.Played for 14 hours and had some good fun, beside of broken audio in cutscenes (I don't care), had no issues with the game.Since the June update hit yesterday, the performance went down the drain.Now the game just utilize one thread of my CPU, what hits the GPU preformance pretty hard. The frames per second are now constant just between 14 and 21.I attached a print screen with MSI Afterburner data.What I tried so far:Clean the Origin cache (https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/)Deactivated the overlay of Steam and OriginValidated the game files via SteamReinstalled the game (full delete including savegames and settings)Change graphic settings in game (Full screen, windowed, Vsync, HDR, motion blur, set to auto, low, normal, high, ultra and custom) -> no impact on the game, FPS stay the sameCreated "user.cfg" according to my CPU -> No impact on the gameUpdated Nvidia driver -> No impactPlayed around with Nvidia control setting -> No impactI have a second rig with the same hardware, it shows the exact same issue.Im am 100% sure that this update caused this issue, any other game I tested so far is running fine as usual.My hardware:- ASUS RAMPAGE V (LGA 2011-v3, Intel X99)- Intel Core i7 6850K (3.60GHz, 6 Core)- Corsair Dominator Platinum (4x, 8GB, DDR4-3000)- MSI GTX 1080

Hi DavidThank you for your support.I did such a clean boot, following the instructions. Started Steam and went streight into NFS Heat.It seem's fine like this, the game running smooth again.Yes, I wiped the full folder. Also disabled cloud save to really get a clean install.My user.cfg contains this (according to my CPU):Thread.ProcessorCount 6Thread.MaxProcessorCount 6Thread.MinFreeProcessorCount 0Thread.JobThreadPriority 0GstRender.Thread.MaxProcessorCount 12Sound like I will have to go thru each service and the autostart to pin point what is causing the issue :-/

Forum Discussion

Psytros

5 years ago

Solved

Performance went down the drain after June update

I bought NFS Heat on Steam last Sunday.
Played for 14 hours and had some good fun, beside of broken audio in cutscenes (I don't care), had no issues with the game.

Since the June update hit yesterday, the performance went down the drain.

Now the game just utilize one thread of my CPU, what hits the GPU preformance pretty hard. The frames per second are now constant just between 14 and 21.
I attached a print screen with MSI Afterburner data.

What I tried so far:

Clean the Origin cache (https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/)
Deactivated the overlay of Steam and Origin
Validated the game files via Steam
Reinstalled the game (full delete including savegames and settings)
Change graphic settings in game (Full screen, windowed, Vsync, HDR, motion blur, set to auto, low, normal, high, ultra and custom) -> no impact on the game, FPS stay the same
Created "user.cfg" according to my CPU -> No impact on the game
Updated Nvidia driver -> No impact
Played around with Nvidia control setting -> No impact

I have a second rig with the same hardware, it shows the exact same issue.

Im am 100% sure that this update caused this issue, any other game I tested so far is running fine as usual.

My hardware:
- ASUS RAMPAGE V (LGA 2011-v3, Intel X99)
- Intel Core i7 6850K (3.60GHz, 6 Core)
- Corsair Dominator Platinum (4x, 8GB, DDR4-3000)
- MSI GTX 1080

nfs heat

Psytros
5 years ago
Hi David
Thank you for your support.
I did such a clean boot, following the instructions. Started Steam and went streight into NFS Heat.
It seem's fine like this, the game running smooth again.
Yes, I wiped the full folder. Also disabled cloud save to really get a clean install.
My user.cfg contains this (according to my CPU):
Thread.ProcessorCount 6
Thread.MaxProcessorCount 6
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0
GstRender.Thread.MaxProcessorCount 12
Sound like I will have to go thru each service and the autostart to pin point what is causing the issue :-/

7 Replies

EA_David
Community Admin
5 years ago
Thank you for the post. Can you see if anything changes if you restart with a Clean Boot, including keeping Afterburner disabled?

https://help.ea.com/en-ca/help/faq/how-to-clean-boot-your-pc/

Just to check, did you wipe everything in C:\Users\yourusername\Documents\Need for Speed Heat? It sounds like you did.

Was this the user.cfg data you used?

Thread.ProcessorCount 4
Thread.MaxProcessorCount 4
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0
GstRender.Thread.MaxProcessorCount 8
Psytros
5 years ago
Hi David
Thank you for your support.
I did such a clean boot, following the instructions. Started Steam and went streight into NFS Heat.
It seem's fine like this, the game running smooth again.
Yes, I wiped the full folder. Also disabled cloud save to really get a clean install.
My user.cfg contains this (according to my CPU):
Thread.ProcessorCount 6
Thread.MaxProcessorCount 6
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0
GstRender.Thread.MaxProcessorCount 12
Sound like I will have to go thru each service and the autostart to pin point what is causing the issue :-/
GachiPls_DETH
5 years ago
@Psytros
Please write what caused the problem when you finish
Psytros
5 years ago
Hi together
I found what causing the issues 🙂
I have Acronis True Image 2019 installed as backup solution.
It come with a feature called "Acronis Active Protection", kind of a Anti-Virus, to protect that malware encrypts the drives or change the backups.
I added now the NFS Heat executable "NeedForSpeedHeat.exe" to the process list of Acronis Active Protection and allowed it to be freely executed.
Solved, game runs again with 50+ FPS at night races.
Thank you David to help my find the source.
GachiPls_DETH
5 years ago
@Psytros thank you
hansolodeconc
5 years ago
I had the same issue with the 2020 version. Thank god that setting was turned of by coincidence because I had to delete old back-up files. Yesterday I had the same issue and was planning to shelf the game till I got a better graphics card. Seems acronis was the problem
Stalker1o2
5 years ago
Also wanted to pointout this game is saved on two clouds, Origin's and Steam's, things can get also really screwy if you use Onedrive default for windows 10 depending how you have things setup if all three are active they love to seem to fight each other I found turning off Origins Cloud save and (for me uninstalling One drive guides online) really helped with issues the Cloud section fixes the save issues or old file version mismatch as Origin and Steam tend to fight each other on the cloud saves. But the one drive will overwrite the profilesettings and the save game without warning even with older versions.