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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Can't Access Online for EA Play (NFS Heat)

Hey there @k7uzzc4bwzha, hate to see you're having issues with your account!

First you'll want to be sure you're resetting the password for the correct EA account. The best way to check that would be by logging in with your email and checking that you see your PSN ID under your connected accounts here.

If you are logging in with the correct email, and you do see your PSN ID under connected accounts, then you'll want to reach out to live support here so they can review your account details with you further and see what's causing this loop. Here on AHQ, we wouldn't be able to look over these details with you.

You can also contact the team through Twitter or Facebook as well for help. 

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  • Maximus31711's avatar
    Maximus31711
    3 years ago

    My game is NFS hot pursuit remasted, on PS4. Keeps telling me to reset password.It will not allow me to connect to server,don't know what else to do.

    [edit: email address removed]

  • k7uzzc4bwzha's avatar
    k7uzzc4bwzha
    3 years ago

    I found out that my nephew had created an EA account ON MY PS4 without my knowledge so every time I reset my password, reset my login, relinked my account nothing worked. It didn't work because YOU CAN ONLY HAVE *ONE* EA ACCOUNT PER PLAYSTATION and since I didn't know the email, I along with you are SOL. There is no way to recover/change the email UNLESS YOU KNOW THE EMAIL AND THE PASSWORD TO THE EMAIL by which the account was originally set up. Of course my GROWN NEPHEW can't remember what email account he used FOR MY PLAYSTATION but he remembered the email and password for HIS EA ACCOUNT ON HIS PLAYSTATION so every time I want to play online I HAVE TO LOGIN AS HIM ON MY PLAYSTATION.

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