Re: Controller not working on heat

Reinstalling worked for me

It’s obviously the update are they gonna fix this. Cause it’s been hours and have tried everything possible @EA_David 

Edit: just tried using the xbox app to press A no luck 

I don't see how it isn't the update. Everything worked fine until the NFS update that was like 4Gbs. If its gonna take awhile to figure it out, can they release the previous version so I can at least play while we wait? 

I would like to add that I was just experiencing this as well and found a temporary workaround. I typically play with a wired Wolverine Ultimate controller and had no issues as of last night. Today, Stuck at intro video with no recognized input from my controller within the game. Not sure if the cause is account or controller related but here's what I did that worked for me.

1. I signed out then unplugged my wolverine controller completely then switched to my regular xbox elite controller and turned it on.
2. I pressed start on nfs heat and wemt to manage game and add-ons.
3. Down to saved data and selected delete all and confirmed.
4. Next i went to Xbox settings, network settings, and selected go offline.
5. Back to home screen and logged in as a different account I have saved on my Xbox.
6. From there i started nfs heat and when asked to press a it worked so instead of a I press start and login as my usual account.

No issues so far but still unable to swap controllers back to my wolverine. Hopefully this will help someone at least be able to play for now. 

[Edited for clarity - Thanks, Admin.]

In answer to that, both my son and I have an Xbox one x. It doesn’t work on mine, but does on his. The only difference I can see is that he uses an Xbox elite controller, the original one and I have the elite 2. I connected my elite 2 to his Xbox and the game would not go beyond the load page. His elite 1 controller made the game play ok on my Xbox. The game also worked with his steering wheel on both Xbox’s.

THIS DOES WORK I tried my wired controller and it works perfectly fine now 

@TrayStar18 

Can you let us know which steps worked for you? Thanks.

For some, it may be worthwhile trying the steps posted by @MrThunderT here:

https://answers.ea.com/t5/Technical-Issues/Controller-not-working-on-heat/m-p/8689100#M4588

So here is how I got my controller(Elite 2) to work.  I unplugged the USB that powers my Astros which is connected to my Xbox One.  Immediately worked.  Didn’t have to unplug any other USBs.  Hope this helps some of you!

@slave0 Thank you, that's very helpful. 

@MorebeerNev Hey, once we have some confirmed workarounds we'll have a post with a summary. 

Hey folks, can anyone list any USB devices that you have connected to your system, from headsets to usb sticks to hard drives and so on, and can you see if removing them and restarting has any impact for you?

Thanks again. 

@Player_dsegmrgo Yep something in the update is definitely a factor here. 

Is the External HDD the only USB device you have connected?

So after all day of it not working yesterday, I just got up and saw the post about things plugged in in the USB. My son has Disney Infinity and always keeps the pad plugged in, just tucked away. I unplugged that, did a hard reset and it worked! Not sure why but it did. Hopefully this helps somebody. 

Got this from their Facebook so seems like it’s gonna be a long time! And they don’t even know how to fix it

Hi there and thank you for reporting that for us. We always welcome any feedback about potential issues in the game and we appreciate it. We have been getting similar reports of this from other players. It seems that some players are unable to load past title screen. This is a known issue the games team is investigating at the moment. We don’t have info for when it’ll be fixed but keep an eye on our channels for updates. Let me know in a private message if you would like me also to send your account details as an example to the team investigating the problem. Thanks for sticking with us while we work on this.

@snowboarder2855 Thank you for the confirmation, that helps loads. 

@Skiuje  Have you tried the hard restart mentioned before? It clearly doesn't help everyone but it's does have success for some. 

Seriously what are the devs doing this * should’ve been patched yesterday or overnight all I see is people on here “did you restart it?” DUH! Nothing works and you guys can’t even fix your own game! Just give me a damn refund this is worse than Fallout 76 atleast that game worked!

Where is the missing flamingo in Frontera Hills? I’ve found it on the map at a junction between a sign, speed trap and Wrap Design, but the flamingo isn’t there! I’ve knocked down everything that can be destroyed and still can’t find it. Is this another patch * up or is it really well hidden.

I'm using a stock standard xbox one (4 years old) with nothing plugged into USB ports. 

Controls are what ever came with a 500gb xbox 4 years ago

With the number of people experiencing this issue, I would have expected an updated patch to have been released already to resolve these issues, or at least a patch removing the update until further testing can be done, so we can at least play the game

$160nzd  for the deluxe edition and I cant even play it

I didn’t have time to put what else I have plugged into my Xbox One X.
I have a external SSD which has my games, A50 base station and the charging dock for the Elite 2 which is connected through the base station.  I don’t have anything plugged into the front USB port.  

I was thinking after the update that maybe the game is only trying to detect a certain controller/steering wheel and making the others(Elite 2, Wolverine, Stock) invalid.  

For example if you have the Xbox remote and try to start any game by pressing the A button it won’t accept the input and forces you to use a controller.

Did you ever get yours to work?