Forum Discussion

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
5 years ago

Re: Cross Play Cant Enable Cross Play

If you want to try logging on with your account on his console you can check if there's some console-specific reason it might be blocked, but I suspect you were right to chase up security and privacy settings as the likely culprit. 


You mention some security settings, but can you check if  "You can play with people outside of Xbox Live" is toggled on

  1. First, go to your Xbox Settings.
  2. Now select Account.
  3. From Account, select Privacy & Online Safety.
  4. Next, Details and Customise.
  5. Go to Communications and Multiplayer.
  6. Find “You can play with people outside of Xbox Live"

3 Replies

  • minimos's avatar
    minimos
    5 years ago

    Hi,

    I have double checked the privacy setting, it is set to allow for "You can play with people outside of Xbox Live".

    In addition I have logged both users into the respective consoles i.e my account onto my sons and vice versa.  The issue still remains, in that I can toggle the setting on either console but my sons account is not able to.

    I also noticed that the enable cross play message is displayed on the failed to join host message if my son tries to join one of my hosted sessions, whereas I can join one of his hosted sessions.

    Thanks

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    Thanks for the info given. It sounds like there may be extra restrictions in place for child accounts, which I'm assuming your son's account to be.

    Can you send me a DM with your son's account name and the age on the account, and I'll pass it on to the QA team here?

  • ahmedadlyahmed's avatar
    ahmedadlyahmed
    4 years ago

    Hello,

    I have exactly the same problem with my 12y kid account, i made sure that his privacy settings allows multiplayers and playing with people outside xbox live.

    It would be great if someone would help on this.

About NEED FOR SPEED™ Franchise Discussion

Have you played any other Need for Speed games in the franchise? Tell us about your experience on the community forum.30,212 PostsLatest Activity: 3 days ago