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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Directx error and crash

@mdee42 

A few troubleshooting steps:

You also appear to be Bluescreening occasionally, check the following link for troubleshooting on that:

https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

Thanks.

9 Replies

  • mdee42's avatar
    mdee42
    6 years ago

    I have do everything you say above and its not working, 

    i have do everything really. i got some blue screeen wen i try some overclocking cpu,so its nothing important.

    my pc run very goog. i play all games with no problem.

    red dead redemption 2 pc, i run it without problem. bf5, apex, pubg,project cars 2,ride 3, moden warfare and so many other game.

    i say it again I PLAY ALL GAMES on pc without problems or crash or any fps drops.

    the problem is your game i think.

    here is the screen of my problem

  • i dont understand because i have the last update nvidia driver. the only thing is i dont install gforce experience because i dont like it.

    i dont think not installing gforce experience will do this problem.

  • keep crashing wen it download the map or wen i do a run. but crusing is ok.

    i cant play your game.

    And my pc is fine,its your game

  • 0 solution, 0 comunication.

    thats wy your games dsnt work

  • @mdee42 I have the same problem. Running game, and it's give 100% load for cpu, game crashes. I cant even look for start of the game :D
  • mdee42's avatar
    mdee42
    6 years ago

    yes and they are more looking for money entry than fixing the game.people cant play.

    and the game is not so good,sadly its a fail again. i think its the last time we will see a nfs from this studio.

    the worst part is its not so good and they dont fix nothing to people ho want to give a chance to the game.

  • Dude, please relax a bit.

    If it is an issue with the game they need time to debug, fix the issue, test, quality check and get it certified by MS and Sony, before they can roll out a patch. That takes time and since they have to go through all that for each patch it is wise to gather as many fixes in each patch as possible. Also remember that games need to work towards almost an infinite variation of HW and SW setups and its impossible for the devs to think of everything out there..

    Looking at error message in your screen shot the issue may just as well be with Nvidia driver and the fix needs to come from them. Just recently a similar bug was occurring for many playing Fifa20 and it was fixed by Nvidia, not EA. 

    If you want help from the community then try to ask nicely and someone will help you. Having an attitude rarely makes people want to help.

    Pasting the crash dumps from your BSOD and any entry in the event viewer will also be helpful.

    According to you dxdiag you seem to have issues that is related to LiveKernelEvent. That may or may not be the cause of your crashes.

    You can also do much yourself by simply googling DXGI device removed (the error in your screen shot) and you will get hundreds of posts with possible solutions in your google search.

  • You can also do much yourself by simply googling DXGI device removed (the error in your screen shot) and you will get hundreds of posts with possible solutions in your google search.

    hahaha, its not problem of his pc but of the game, new game so there arent solutions in google. 

    (same problem) 🙂

  • @mdee42 Since like 5 Days I have the same directX problems with my RTX2080 with NFS Heat and Star Wars

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