EA_Barry
Community Manager
6 years agoRe: Directx error and crash
A few troubleshooting steps:
- Download and install any available Windows Updates
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean install of the following "Studio" drivers: https://www.nvidia.com/download/driverResults.aspx/153217/en-us
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
You also appear to be Bluescreening occasionally, check the following link for troubleshooting on that:
https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors
Thanks.