If ever you are using multiple accounts, please make sure you are using the account you registered the game to.
Also you can try opening the following ports on your router:
TCP: 80, 443, 9988, 10011, 10021, 10031, 10051, 10061, 10071 10321, 10331, 10341, 10351, 10361, 42127
Launch the game with the administrator privileges.
If the issue persists please contact us (you should see a live chat option) and provide the code.
