Hallo,
I suggest you contact a game advisor to check your account. We do not have the tools on Answer HQ.
To contact a game advisor, please visit the following site:
https://help.ea.com/contact-us/
# Login to the site.
# Click on "contact a game advisor".
# User the search bar to describe your problem.
# Click on "find solutions".
# Select your product, category and platform.
# Click on "find solutions".
# Scroll down and click on "I still need help".
You will now be provided with the contact options that are available, depending on your country.
With best regards,
inSmithereens
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"The way to get started is to quit talking and begin doing"
~ Walt Disney
