Forum Discussion

Re: My Progress on my profile have been erased

Have you tried this workaround,

I have been able to replicate this issue and figure out a safe workaround for me,

 

I only got my xBox One and this game last week - game on digital download - I did not know about this problem when purchasing but it didn't take long to rear it's ugly head.

 

What has worked for me, in terms of being able to keep my progress, has been: 

 

 - Finish my run by entering a the Garage

 - Go into the far right bumper tab, then Extra Settings

 - Make sure you are signed into Origin

 - If already signed in, Find a New Session using the All Drive Settings in the second from right tab

 

That's it. Once a new session has been found your save is automatically synced.

 

To test I did the following after finding a new session:

 

 - Go to xBox One home

 - Exit the game through the Options Menu

 - Turn the console off through the home button and the Turn Off Console

 - Power it on again, same method (although I'm sure the Kinect commands will work too)

 - Login and play the game

 

Please could someone test and let me know if this helps you too

@Kudos to @el3ctricrich, if this does not work notify please respond and I will raise the posibility of an Info Request with an Community Manager.

@Kurtinaholmes, have you tried this, if so what was your outcome?

This does not work,

1 Reply

Anonymous
10 years ago
Approved
This has happened to me also. I managed to get a refund from Microsoft in the end (digital purchase). I loved the game but to constantly lose progress was completely unacceptable. If it's ever fixed, I'll buy it again.