@Straatford87
As a reminder, I'm a networking professional and have a CCIE. I have more knowledge of the process and protocols involved in packets from my home LAN getting to your servers than you as a community manager does.
You seem to misunderstand what I'm talking about. What you are referring to in your response to my post is a common issue with TCP/UDP port translation during the NAT process on home routers resulting in packets being forwarded with incorrect TCP/UDP ports preventing the remote server from being able to know what kind of data (i.e., HTTP, HTTPS, DNS, etc.) is in the packet. I have UPnP and port triggering enabled on my home router to ensure that the correct TCP/UDP information is retained from the Xbox when it's packets are going through NAT translation.
When I say NAT, which is a protocol used primarily to preserve the IPv4 address space by allowing companies and users to have one or a few public IP address for several devices behind their router with private IP addresses (RFC 1918), I am talking about the translation on EAs end of this process. Unless EA uses an IPv6 address space (unlikely) or has it's servers in a DMZ (requiring that all servers have a public IP), you will have NAT on your internet edge devices to translate the public IP address and TCP/UDP ports on the packet sent from my Xbox into the private space used in your internal network.
In addition to NAT, you will also have a firewall, intrusion prevention system (IPS), etc. to protect your corporate LAN from the internet. This is another potential location for a drop to occur if your internal test has already validated connectivity via your LAN.
The user reporting no issues is playing the PC version of the game. Everyone reporting issues is playing the 360 version of the game. If these servers (or virtual servers) were the same, we would be able to connect cross-platform for this game. This is not the case. A PC players experience is not proof that the 360 version works.
It is situations like this that lead to EA being voted as worst company multiple years in a row. I'm glad you didn't get it this past year but you are not helping your companies case by giving us the same initial response this far into the post. I would appreciate if you can escalate this further up the chain or have someone from your escalation group be involved in our conversation.
DICE Team
