Re: Need for speed hot pursuit not starting

AND AGAIN!!! Just got finished updating EVERYTHING and Reinstalling the game and the same thing..

@big_jl71

Does your system meet the following requirements?

Minimum System Requirement: 

OS:Windows Vista (Service Pack 2) 32-Bit
Processor: 2 GHz Dual Core (Core 2 Duo 2.4 GHZ or Althon X2 2.7 GHz)
Memory:2 GB
Hard Drive: 20 GB
Graphics Card (AMD): DirectX 10.1 compatible with 512 MB RAM (ATI RADEON 3000, 4000, 5000 OR 6000 series, with ATI RADEON 3870 or higher performance)
Graphics Card (NVIDIA): DirectX 10.0 compatible with 512 MB RAM (NVIDIA GEFORCE 8, 9, 200, 300, 400 OR 500 series with NVIDIA GEFORCE 8800 GT or higher performance)
Sound card: DirectX compatible
Keyboard and Mouse

Oh yes it does. I am running an Asrock 970 Extreme 4 with an Amd FX 8350 8 core processor Dual Nvidia GTX 560 in SLI and 8 Gb of ram. The game ran super a week ago, but now when I start it it will load and play video, etc. until I hit a button to continue and it stops...

Its kinda funny, I built this system just to have an excellent racing experience with some buddies online, and have only gotten to race once....

@big_jl71

Thanks for letting us know.

Yes my system is well above the requirements.

I have tried everything but failed Maybe this will work How do you wipe out  all the game safe info?

Navigate to C:\Users\*YOUR NAME*\Documents\Criterion Games\Need for Speed(TM) Hot Pursuit and rename both files to something else. Example, Save.bak and config.NFS11Save.bak and start the game over from the first.

This worked for me. Not to happy that there were only generic "answers" to all the requests for help. I would respect EA a little more if they just came out and said, "We don't care. We already have your money." At least that would be honest of them.

Thanks, deleting the game's user data worked for me.  In my case, my symptom was that the game would only show a black screen (and no audio) when trying to start it.  I initially was trying to start it on a 4K TV - after deleting the game's user data, I then started it successfully on my 2K monitor.

Also note, I had a backup copy of my game's progress.  I restored only those files (not the game configuration itself) after successfully starting the game on my 2K monitor, and I was still able to start the game again after.  I'll try to start it again on my 4K TV later.

Update:  works fine with the 4K TV too, so it wasn't the TV or resolution that caused the problem in the first place.  I do have a new unrelated problem where once I plug my steering wheel in, the game crashes when it tries to go to the game's main menu.  Everything before that works fine.  This steering wheel worked fine in this game in 2019.  But as I said, it's a completely different issue now.