Forum Discussion

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!


Please, try this:

  • Press Windows+R and type dxcpl
  • Add game's exe (see pic)

  • Set Feature level limit to force DX 11 (see pic):


Note, if you pressed "Windows+R and type dxcpl", but YOU DON'T HAVE DXCPL...

     ...you can add this optional feature (for Windows 10) like this:

To install Graphics Tools for Windows 10

    1. In Search, type Apps and features and then open the Apps & features settings.

    2. On the right-hand side of the Apps & features settings, choose Optional features (under Apps & features).

      The Optional features settings appear.

    3. In the Optional features settings, choose Add a feature. A list of optional features you can install appears.

    4. Select Graphics Tools from the list of features, then choose Install.

Alternately, you can get the Graphics Tools (C:\Windows\System32\DXCpl.exe) also by installing Direct DX 11 SDK.

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