Redeem codes not working need for speed deluxe

I've contacted EA's adviser, they told me to contact the retailer I've bought my game from about redemption of code. So I called the retailer and he tell me that I need a US account to redeem the code. I've a PSN account country region: SINGAPORE. Is it true that I can't redeem using this account?

Hi @DexterYap,

Playstation games are region locked, yes. On their help center they give the following explanation:

Sony Computer Entertainment has implemented a territorial-based distribution system for its hardware and software. This limits any particular software title to play only on the system designated for that distribution territory (e.g. North American games will not play in the systems designed for other regions, such as, Japan, Europe, etc.). PlayStation systems and format software titles are only designed to run in their respective regions and countries.

(Source)

Unfortunately there's nothing we can do about that. Ask your retailer for a refund or an exchange if you can't use the code on your account. 

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@Choidico wrote:
It is same happen to me..
I've indonesia PSN account..i buying NFS deluxe edition for all region...but i cannot redeem the code, so now i paying for nothing right?? So for what EA release NFS with all region section? Why not tell us on the cover of NFS or in the game trailer, if you want to redeem deluxe editon DLC you need US account. So now i think so many NFS fans in Asia also Indonesia dissapointed of this problem. (Sorry english bad)

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It's not an issue by EA, but by Sony itself. Contact Sony about it. There's nothing EA can do about it.

i have a problem with mine i had this game for nearly 9 months and wasent bothered about deluxe but now i am i need the code or i am gonna go well crazy i spent extra money for no apsolute reason right

@young-ibbii

Please reach out to an EA Advisor once more and they will investigate the available options.