Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Solved

Stuck On Loading Screen

Loading screen
  • Straatford87's avatar
    Straatford87
    10 years ago

    Update:

    The infinite loading screen issue has been resolved and players should now be able to load their game without issues. For anyone that is experiencing loading issues, please follow the connection steps in our Need for Speed troubleshooting guide.

    The most important connection steps are the following:

    • Do a hard reset on your console and router (unplug both from power for about two minutes)
    • Use a wired connection
    • Enable port forwarding on your router. You can find more info on how to do that in a PS4 and XB1 guide
    • Setup a static ip address (this is necessary if you want to enable port forwarding)
Anonymous's avatar
Anonymous
10 years ago

Temporary marking this post as solution to increase its visibility. This is an on-going investigation.

Please try the troubleshooting steps provided below. If the issue persists please provide the needed information. 

Hi guys,

We have merged your messages to avoid duplicates. 

First, try our Basic Troubleshooting guide:

Spoiler

 XB1 Troubleshooting:

Crashing and freezing issues:

 

Installation and connection issues:

 

PS4 Troubleshooting:

 

Crashing and freezing issues:

 

Installation and connection issues:

 

Please also try the solution shared by DekanOne:

@DekanOne wrote:

For me the solution was to set the PS4 as an exposed host on the router (DMZ)...

If the issue persists, please respond to this thread with the following information:

Your region:

Your console:

Your ISP:

Your router model:

Selected Play after waiting five minutes:

 

UPDATE 17:38GMT: Please try waiting for 5 minutes on the NFSN screen before choosing Play. Let us know if that helps

Anonymous's avatar
Anonymous
10 years ago
Keep lossing connection
Ontario canada ps4 rogers
  • TBro8224's avatar
    TBro8224
    10 years ago

    Stratford, Ontario, Canada

    PS4

    Rogers

    Connection lost, returning to main menu. Did you not learn with the BF4 and Simcity release that online only is grabage for you guys? $90 Deluxe edition to collect dust on the DAY it was released? If this issue isn't fixed by the time I get home from work at 12:30am EST it's going right back to EB Games for a refund.

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