Forum Discussion

BrenoGabriel33's avatar
1 year ago

The code doesn't arrive in my email

Hi, I'm having trouble changing my account password, as I ask them to send the code to my email and it just doesn't arrive, the email is correct, as I've already received emails from EA before. Can someone help me?

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi there, @BrenoGabriel33 

    If you use gmail, check the Promotions tab. If you use Outlook or Hotmail, check the tab labeled 'Other'. If you still don't see the verification email, open a case with an advisor so they can assist with this. Instructions for that can be found here. Thank you.

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