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PuppyboyYin's avatar
PuppyboyYin
Rising Newcomer
11 days ago

Connection Issues When i Click Play on Games With The EA App.

I've tried so many things to try and fix this but still can't get to even play and it only happens right after i click play i dont even get a chance to launch the game at all.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there, I'm really sorry to hear you're having trouble getting online.

    I know you mentioned you've already run through a bunch of troubleshooting, but since we don't have the exact list of what you've checked, let's start with the basics. Give the steps in this EA Help connection guide a shot first:

    https://help.ea.com/en/articles/technical-issues/problems-connecting-online/ 

    If those don't do the trick, just reply back with the specific steps you've already tried. That way we won't make you repeat anything you've already done, and we can figure out the next best steps to get you back in the game.

    Thanks!

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