Forum Discussion

PrinceKoben10's avatar
3 years ago
Solved

Freezing

Product: Need for Speed: Unbound
Platform:Xbox Series X
Summarize your bug I have completed all the jumps, collectables etc and I did this in online mode however, I have started the story and it won't allow me past the sidebet screen on the 1st meet up(storm drain). Can this issue be sorted as I don't want to delete my save data and have to do it all again?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not applicable.
What happens when the bug occurs? The screen just lands on a rival player with the options to A(select) B(back) and X(start event) however It won't allow me past this screen. I press start and it goes back to the main meet up screen then if I try again the same issue occurs every Single time.
What do you expect to see? The issue get sorted so I can play and complete the story mode

All the info given above.

  • Hi @PrinceKoben10 Can we start by trying the following steps for Xbox?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @PrinceKoben10 Can we start by trying the following steps for Xbox?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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