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3 years ago

Solved

Game crashing wheb character creation and first race on xbox x

Game is crashing I've tried hard reset on Xbox and everything even delete and re-download game still getting same results crashes

technical issues

EA_Illium
3 years ago
@mfillwill Can we try getting off the insider build to the latest stable version and check if this continues?

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EA Staff (Retired)

3 years ago

Hi @mfillwill Can we start by running through the following?

Close other running games or apps, (for Series X|S also close others running in quick resume)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

mfillwill
3 years ago
Still having crash issues after advice giving
- EA_Illium
  EA Staff (Retired)
  3 years ago
  @mfillwill Thanks for running through those steps, to check are you on an insider build on the Xbox?
  - mfillwill
    3 years ago
    Insider build yea it's a digital copy

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