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Dreytozz's avatar
Dreytozz
11 months ago
Solved

How can I log out?, multiple logins error.

How do I log out of my account?


The only access I have is:
- My Laptop (Login with EA APP).
- Cloud service called Boosteroid Cloud Gaming (Login with Steam).

Can you help me with this error?
It does not let me play or access the game, it tells me that I have multiple logins with that account and does not let me access the game, I await your response. Thanks

technical issues
  • EA_Illium's avatar
    EA_Illium
    11 months ago

    Hey @Dreytozz 

    I would recommend reaching out to Boosteroid support with their cloud streaming. 

    My guess would be either their service is trying to sign into your account several times when you attempt to play, or your previous connections are still active making several different system use your account at once. 

    If you have a way to stop all streams from them, you could try that. If not you will want to speak with their support. 

    Cheers!

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    11 months ago

    Hi @Dreytozz What is the exact error message you're running into?

    Also, to confirm are you playing via Steam on the Boosteroid Cloud streaming service?

    If so, I've seen similar reports with people who play on Geforce Now, if the service creates a new "Device" every time you connect or reconnect and it may be generating issues accessing your account. 

  • Dreytozz's avatar
    Dreytozz
    11 months ago

    Hello good afternoon, 

    The error itself says: Cannot run because there are multiple devices playing on this account.

    Also, so I am playing with the steam version of nfs unbound through that platform.

    In that case what can be done? 🤔

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    11 months ago

    Hey @Dreytozz 

    I would recommend reaching out to Boosteroid support with their cloud streaming. 

    My guess would be either their service is trying to sign into your account several times when you attempt to play, or your previous connections are still active making several different system use your account at once. 

    If you have a way to stop all streams from them, you could try that. If not you will want to speak with their support. 

    Cheers!

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