It just opens and closes the EA App
Hey, I'm having some serious issues with the game. I just purchased the gam from Steam and it doesn't start at all. and I did try the PcDx12 file fix. Nothing works. It just acts like it is startin...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)HI @skinnyboat6 when you have a moment, can we try the below steps and check if this continues after?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Verify the game in your Steam library
- Check for other applications that may be limiting EA App or Game performance
- Trying closing other Anti-Cheats and overlays that may be running
- Run the System File Checker tool then Check for Windows and GPU updates
- Guide for Troubleshooting Graphics issues
Thanks!
@EA_Illium same problem
- EA_Illium
HI @GodModeXII @skinnyboat6 Thanks for trying those steps and providing updates.
We have recently made changes to the EA App, I wanted to check if this is still happening. If so would it be possible to get a DxDiag?
Yes, its still happening for everyone
- EA_Illium
Would it be possible to get more information on this?
- Platform:
- PSN ID/Gamertag:
- Are you getting an error message?
- Which modes does this happen in?
- Does this happen when loading into a specific more or performing an action in a mode?
- Does this happen to any other account on the device?
- How long are you playing until this happens?
- Are you playing from the device's internal storage or an external drive?
- What type of network are you using? (Wired, Wireless, Hotspot)
- Is anything else happening?
- Please share any steps you've tried to far to resolve the issue:
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
