Forum Discussion
@lIlIllllIIIIllll Which platform do you play the game through?
- EA_Shepard2 years ago
Community Manager
@lIlIllllIIIIllll Loginto Help.ea.com and under connections check and see if your Steam account is connected.
If it is, reset the password to your EA account and then log back into EA.com so the account syncs
Clear cache for Steam - Navigate to the "Steam" menu in the top-left corner and select "Settings" (on Windows) or "Preferences" (on macOS). Then, go to the "Downloads" tab and click "Clear Cache."
Relaunch the game
Test it
If this does not work, and the accounts are connected, you could do a reinstall which would sync the game to the account normally.
- 2 years ago
Steam and EA were already linked.
I changed my EA account password, went into Steam, cleared the cache, and reinstalled, but it's still the same.
haha...I think I'm going crazy
- EA_Shepard2 years ago
Community Manager
@lIlIllllIIIIllll It wasn't to link Steam to EA it was to make sure that the Steam account you play on was linked to the right EA account. Often times it gets unlinked or is linked for so long that players don't know what EA account it is linked to which causes issues when trying to make account changes or reset the password.
When you log in, nothing has changed though? Does the online modes look like you never played at all?
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