NFS Unbound - error code "FTCL50001"

@chromiuuum I decided to do some digging and found the old error code chat and it seems like my thoughts on why this is happening is correct as someone had a car disappear on them as well, the car being the taycan

@EA_Illium you should as well at least look through what's being said here as well

Link: https://answers.ea.com/t5/Technical-Issues/Error-code-FTCL5001/td-p/12502912/page/10

EA & Criterion!

We are waiting for your response and information on the progress of troubleshooting the problem that you have not been able to fix for more than six months! And we, in turn, cannot play online normally and without errors!

Nice... now I cant play ONLINE. Game kick me from ONLINE everytime. Good job, devs... 

https://youtu.be/yuzglEcR47s

Hello everyone,

Thank you for your report and sorry for the inconvenience.

I have raised this to the team and as soon as I have more information I will let you know.

For everyone running into this issue, would it be possible to get the following information?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

-Groguet

@EA_Groguet 

Here's my info

Platform: Xbox series X

Xbox GT: Doryzzkendy (Main), Hindune (Alt)

Region: Australia/ OCE

Getting error message: Yes, error code FTCL5001

First instance of error: Day after Vol 3 released last year and has existed till today

Attempts to fix:...

Way too many tbh, uninstalled and reinstalled the game, cleared local save data and re-downloaded from cloud, restarted Xbox.... Then Hard reset Xbox, changed DRN for Wifi, changed domain IP, changed WIFI connections entirely

Things I could do: delete all save data.... (FK that, I have almost 30 days worth of progress that I don't want to lose)

Ways used to find issue: Used Alternate account (Hindune) to see if error was console wide and that's not the case

Screenshot applied below: error code as seen within recent Volume (Vol 6)

@EA_Groguet forgot to add this

Additional issues: Constant disconnection from EA online even with stable connection during and after disconnect, inability to even load into Multiplayer garage, extremely slow loading into all multiplayer screens and into buy/ sell cars screen in singleplayer 

(Edit) Suspected cause: A car that disappears from a players garage with no possible reason why, unable to be reached by the player or removed by said player, is in both local and cloud storages (as checked by me), seems to constantly gain data which makes the error code and subsequent issues to grow worse over time (example in @chromiuuum recent post where he is now unable to load into Multiplayer at all from Multiplayer garage)

Potential repercussions from possible solution: If we were to delete all save data it would get rid of it.... BUT it removes wraps, decals and body mods of DLC cars and glitches them out, there is no known fix and tbh is a last resort fix and one a player should avoid at all costs

Platform: PC

PSN ID/Xbox GT: -

Region: Russia

Are you getting an error message? FTCL5001

Date this issue started (is it still happening?)? maybe from Vol.4, more than 6 months ago

Is anything else happening? I'm not allowed online

Please share any steps you've tried to far to resolve the issue: Delete too many cars (now 50) and wraps. But it doesn't work

If possible, share a Screenshot or Clip... https://youtu.be/yuzglEcR47sd

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) Attached the file

@chromiuuum I still can't play on my main what so ever due to having too many cars in multiplayer 

@EA_Groguet 

Have you gotten anything from the Dev team yet, I'm being patient with you guys and am willing to help out with more info if needed

No response and silence...

ok, one of my party friends had this problem again a few days ago, we solved this problem together again in the language party. The mistake was again a DLC car on which he changed the wrap and parts of the body. Ok, sold the car, deleted the wrap, then cleared the cache, restarted, and everything was fine again. When I had the error, it was also a DLC car. Just leave the car as it is and you'll be fine.

Issue with that @JudyRacing 

I've always left the DLC cars alone and in my case with my main I never altered the DLC cars except for engine parts, plus as I've stated before I had deleted every single car and yet it still didn't get fixed due to the car being inaccessible to me what so ever so no, that's isn't gonna work in my case

@JudyRacing I'm on Xbox series X and I was in the original chat in terms of this error code so I've tried everything 

---

@Doryzzkendy wrote:

@EA_Groguet 

Have you gotten anything from the Dev team yet, I'm being patient with you guys and am willing to help out with more info if needed

---

Hey there,

Unfortunately, I haven't heard anything yet. I know the situation is frustrating, but the team keeps investigating this issue.

-Groguet

@EA_Groguet any updates now (4 days since last)

Also as a question, could I give you some suggestions for you to pass onto the Dev team, these suggestions are some new track ideas that I've made while stuck waiting on a fix while playing on my alt account

Yesterday, on 03/14/24, my game worked fine, only once an error popped up. I didn't do anything. Is this some kind of joke or what is going on? either there is a error, or there is none. Developers, we need a solution and recommendations! It's been a long time!

@chromiuuum I'm sure your just at the point of having it and being able to not have it with a slight change while I'm 100% stuck with it

Well it might be @chromiuuum ,it might not, but all I know is that after some grueling mass deletes and constant reconnecting, I got my main able  to enter multiplayer again, but I still have the issue if I attempt to buy any more cars so I'm stuck but if @EA_Groguet wants a account to trial fixes with, I'll happily allow the usage of my main to help get it fixed

Hey there,

Is this still happening after the last patch?

Thank you,

-Groguet

@EA_Groguet on the main yes even though I can access it again (just had enough time with perfect timing to sell cars before it kicked me so I can access my account again but still have the issue when exceeding 40 total cars)

To add on I can tell if a account has the issue as it will freeze for about half a second before loading in to multiplayer unlike normal where it's instant and it gets longer as you have more cars and just over time in general

Also as a request is it possible to transfer save data while keeping parts of the old save data as I want to have access to what I've grinded on my alt while have all the challenges, cash, singleplayer progress and collectable/ map events kept