About every 3 hours the game crashes. Error: DirectX function "GetDeviceRemovedReason". I have a Nvidia graphics card and the latest drivers. I tried clearing the cache in the documents, reinstalling the game, checking the integrity of the game files on steam, nothing helped. Fix your game EA.
I have the same issue only with NFS Unbound. I tried everything (reinstalling, using lower resolution, fix the game through Origin and Steam), I want my money back if I can't play at all, nothing is happening and EA is not helping.
Yes, EA is ignoring my post. NFS Heat runs fine for me, no crashes at all. I can't believe this game sells for 70€ on Steam
Community ManagerHey there,
I'm sorry to hear you're having problems playing your game. DirectX errors are usually related to the GPU. Please take a look at the following article and try these troubleshooting steps:
Troubleshooting graphics on PC
Let us know if you have any questions.
Hello EA_cuervo ,
I’m having severe, recurring crashes every 3–5 minutes while playing Need for Speed Unbound as reported in this ticket: NFS Unbound Crashing. The game will either freeze or crash to desktop, often showing a DirectX-related error mentioning GetRemovedDeviceReason. In some cases, my PC even experiences kernel-level errors and forced reboots but actually the game is crashing without errors. This not only completely disrupts gameplay but also raises serious concerns about potential long-term damage to storage devices—especially NVMe drives.
System & Troubleshooting
My rig exceeds the recommended specifications, so it should be running the game smoothly. To date I’ve tried:
Despite all of these steps, the same DirectX “GetRemovedDeviceReason” crash persists.
Technical Details & Offer of Logs
I’m an electronic engineer and have performed extensive diagnostics, including DxDiag/MSInfo, crash dumps, and log analysis. I’m happy to share any or all of these files if it helps the Dev Team pinpoint and fix the root cause.
Request
Can we escalate this to the developers? I would greatly appreciate direct support or a hotfix to address this critical stability issue.
If an official fix isn’t possible, I’ll have no choice but to request a refund, as the game is currently unplayable under any acceptable conditions.
Thank you in advance for your time and assistance. I look forward to any guidance or a potential patch to get the game running reliably again.
