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lilDunkey99's avatar
lilDunkey99
3 years ago
Solved

NFS Unbound doesn't open

In every game release this is happening , you dont release a game in years without some kinda of release day problem , people pay for your games to have them early most of the times and the games don...
technical issues
  • EA_Mako's avatar
    EA_Mako
    3 years ago

    Thanks for including those extra details @lilDunkey99. 

    I wouldn't be able to speak to other player's setups, but based on your system specs in the DxDiag you've attached, unfortunately your CPU does not meet the minimum system requirements for the game and would be why these crashes are occurring.

    Based on your DxDiag I'm afraid that's also the issue in your case @Weroide, your CPU does not meet the minimum requirements, I'm sorry to say. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 years ago

@Weroide 

Are you getting any error messages at all?

If you're able to grab us your DxDiag in a new post that will give us a bit more information about your system to check into this further, thanks!

lilDunkey99's avatar
lilDunkey99
3 years ago

no error message , just crashing , first crash is after choosing the first car and going into the loading screen that should get you playing , after that the game opens , have a black screen for about a 15 seconds then it closes , the community found that deleting the ".PcDx12" file in the documents it lets you open the game , but after that you again to create carachter , choose your car and it crashes again , so useless so far , i know that you are going to say that my pc cant handle the game etc etc (this aint my first rodeo with ea game bugs), but people with pcs way better than mine are having the same issue.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thanks for including those extra details @lilDunkey99. 

    I wouldn't be able to speak to other player's setups, but based on your system specs in the DxDiag you've attached, unfortunately your CPU does not meet the minimum system requirements for the game and would be why these crashes are occurring.

    Based on your DxDiag I'm afraid that's also the issue in your case @Weroide, your CPU does not meet the minimum requirements, I'm sorry to say. 

    • mufcfan23's avatar
      mufcfan23
      3 years ago

      Another player posted a DxDiag who seemingly has the same issue and has better than minimum specs. https://answers.ea.com/t5/Technical-Issues/Game-crash-after-character-customization/m-p/12091706/highlight/true#M19

      Also, some laptops below minimum specs can play the game too. So, can we have a technical answer? A fix, a workaround or a detailed explanation of the crash.

      Many people reported an issue where they can only launch the game if they delete the DX12 shader cache file it generates. At the very minimum, that needs to be fixed and has nothing to do with minimum specs.

      My gut tells me this will also fix the story-crashing bug too. We don't know for sure, because we are not getting detailed reasonings.

    • Weroide's avatar
      Weroide
      3 years ago

      @EA_Mako 
      Do I give up and ask for a refund?

      I know I'm a little below the minimum, but in other games it's possible to sacrifice graphics for performance

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @Weroide
        If you're below the minimum requirements we can't guarantee the game will work or provide additional troubleshooting on our end I'm afraid.

        Since your purchase was through Steam you'd want to reach out there regarding a refund so they can check what options you have in that regard.
    • lilDunkey99's avatar
      lilDunkey99
      3 years ago
      @EA_Mako that would be the case , wouldnt it , if the game didnt open , we all know the system requirements isnt the issue , maybe in performance it would be , but , you telling me that cpus with 4 cores cant run this game?But all the other 3a games it's fine , is this the most realistic game ever or something? Even a joke of a launch game like cyberpunk with the most ridiculous requirements would open but not the all might new need for speed.Just fix the game , the game would't open if that was the case.And btw , 33% of people in steam are still using a 4 core cpu , so you want me to believe that more than 1/3 of the people on steam wouldnt be able to run your game?seems like a bad strategy for a game launch.
      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @lilDunkey99
        I'm just letting you know that your personal system does not meet the minimum requirements to run this game, sorry.

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