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21Montana's avatar
21Montana
Seasoned Rookie
3 years ago
Solved

NFS Unbound doesn't open

In every game release this is happening , you dont release a game in years without some kinda of release day problem , people pay for your games to have them early most of the times and the games dont work , ea play pro is only good because you can actually see if the game is working properly at that time so you dont have to pay full game price for a game that doesnt work , fifa 23 didnt work on ea desktop at launch , wtf , the app that you are going to make obligatory didnt work and you had to use origin with admin permissions , and now the nfs unbound opes , and gives you hope that it will work , until you end your carachter customization , after that it crashes and doesnt open again , and you dont <care> about the people here complaining that the game doesnt work , you have legit , 1 person looking at the complains in the forums on a game day release , and dont even aknowledge this issue anywhere , so we are just sitting here waiting , wanting to play a game we payed to get early that doenst work ... again.

[CM - Edited for minor profanity]

  • EA_Mako's avatar
    EA_Mako
    3 years ago

    Thanks for including those extra details @lilDunkey99

    I wouldn't be able to speak to other player's setups, but based on your system specs in the DxDiag you've attached, unfortunately your CPU does not meet the minimum system requirements for the game and would be why these crashes are occurring.

    Based on your DxDiag I'm afraid that's also the issue in your case @Weroide, your CPU does not meet the minimum requirements, I'm sorry to say. 

50 Replies

  • Are you serious can we get a real response on why our games aren't opening, EA is the biggest joke a video game company and somehow people are still buying your products and somehow using your servers. NFS unbound is unplayable for some people and all I've found for an answer is a refund so that's what I'm going to do is get my money back because this game, this company and it's features are a joke. A joke that somehow isn't even close to funny, you're a disappointment to us all EA and hopefully you get it together.

  • Get your refund? EA is a hot mess and isn't even worth your time, did you ever find a solution because it's still an issue a month later 

  • NFS Unbound. Now It's Unplayable at all. In the Past There was crashing more often and I tried to fix everything through YouTube and Stuff. But now I tried to re-install the game and the launcher to fix the crash for good. Though, I can’t play the game anymore. Because it keeps crashing whenever I tried to play Story mode or online (It is not Playable at all). Please Help me I want to play the game probably

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @JiR4iY4,

    Which platform are you playing on?

    Are you seeing any error messages when the game crashes, and do you happen to have any screenshots of the situation? 

  • PC. And No there is no Error message. Though I will attached all the crash dumps folder from the game's Directory. Kindly Check within. Ops The folder Is to large even after I Compressed it. Then I will send the last few dumps files If Applicable.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thanks @JiR4iY4,

    As you're playing on PC, can you grab your DxDiag file and attach that when you have a chance?

    That will give us a bit more information to see what could be contributing to the crashing, thanks! 

  • Here you Go. But Please don't Tell me my "CPU" specs. Doesn't match with the minimum Requirements. Because I had been Played this game for more than 24 hours of play time. If this is the case please let your Developers Dept. to update a patch to be playable (Like Cyberpunk 2077). GOD! Please!?

  • The minimum requirements for the CPU is Core-i5 8 series and I have got the 6 series. Though In our country region the "Core i5 CPU" Cost more than 225$. Though, I wish that EA can manage to deal with a lower specs (again like what they did with Cyber punk 2077). And I knew for a fact that I can't make a refund because I already played the game though. If there is a way to get a Re-fund. Please let me know.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @JiR4iY4,

    Thanks for including that information.

    As you've suspected here, it does indeed look like your CPU is below even the minimum required specs and is likely what's contributing to these crashes.

    While you may have been able to get the game running previously, unfortunately that's not something we can guarantee or troubleshoot further if your system does not meet the minimum specs.

    If this was purchased through Origin or the EA app, you can contact support directly to see if they have any other options available to refund a purchase where the system requirements are not met. They may need to just see this same type of DxDiag file to verify, but it would be best to reach out directly to check what options they may have. 

    If this was purchased through another storefront for PC, you would need to reach out there instead, though I'd still recommend letting them know your system does not meet the system requirements.

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