NFS Unbound

It has been over a year now with this problem. I tried from deleting & redownloading the game. Reset the console to factory settings. Cleared the cache, reset my modem, also logged on manually and till this l have yet been able to see my daily & wkly challenges. Now, as of oct l can’t see pplz profile and or their avatar in the Message screen. I can only see the D/W challenges is when l first sign in.