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AlexDepauw's avatar
2 years ago
Solved

Online Game will not load. Selected car seen in menu preview is missing parts.

This seems to have presented itself during modification of one of my cars. I applied a community skin to my Porsche Taycan, followed by a body kit but that somehow removed the skin that I had just applied. So I went back and reapplied it, no problem. Next, I went to change the back rims when I noticed that the car was floating all of the sudden because somehow I had no tires. I shrugged that off as well and changed the second set. Now i noticed that the panels were completely missing, and I was left with nothing but a chassis. So, I exited the garage thinking surely, it'll correct itself when I leave. But it didn't, I could still drive around but the car made no sound (yes, it's electric and supposed to be quite but there was nothing). At this point a game reset seemed necessary. After relaunching the game, I noticed that the half rendered / corrupted Taycan was still equipped and visible from the main menu preview where you select to play online. I launched multiplayer and the game appeared to load up 100% but it would never go beyond the loading screen. To be clear I cannot access the garage, or I would delete the Taycan to hopefully stop this from happening. Now I deleted my console saved data and launched the game back up. This allowed me to join multiplayer, but I had no progress. So, I downloaded my cloud storage to see if I could now to play, but it had already been overwritten with the corrupted car and so I ran into the same Issue. Finally, I redownloaded the entire game, this didn't work either. 

I am on PSN, my ID is GammaLove95

The car is a Porshe Taycan, i believe if someone were to delete it from my account the issue would be fixed. 

I love this game and continue to purchase all DLC's and premium passes for the sole purpose of supporting continued development. I have 190 hours playtime, and the platinum trophy. I go as far as tracking on a spreadsheet my race times, new high scores, and builds while competing with friends. I've reached a point where currency is literally irrelevant because I have tried every car in the game, and I own every car I like.

I say all of that because resetting my progress as it seems to be the only fix from my end is unexpectable and I will regretfully have to demand a refund if this can't be fixed. Although if in response from you guys, if I am forced to reset then I would accept with practically infinite reimbursement of in game currency in order to return the game to my achieved playstyle. This would be a lot of work on my end restocking my garage but it would be worth it to me, and I would avoid the hassle of trying to refund more than half a dozen DLC's with the game. 

I hope you guys can help soon,

Kind Regards!

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @AlexDepauw 

    Thanks for the information, Generally trying to remove some warps or the total number of cars can help in specific cases. 

    As this doesn't seem to be the case we can try entering Safe Mode and Rebuild your PS database if that does not allow you to load into multiplayer correctly then something might have happened with the save that led to it getting corrupted. 

    If this does not happen on a new save, then we may need to continue playing on a new save. Outside of that we can also see if any future updates change this for you. 

    Thanks!

16 Replies

  • Rebuilding the database did not fix this issue. As you can see the car is still bugged 

  • Hello @EA_Illium

    I have now missed the season, which means purchasing the premium pass was a waste of my money. I’m yet to hear back your response to my proposed solution for the bug we’ve discussed, as stated none of your attempted solutions repaired my game, none except for deleting all of my 200 hours of in game progress which I had already figured that out on my own and decided against it. As I initially stated this would only work as a satisfactory resolution pending guarantee that I would receive reimbursement of in game currency lost due to this issue in order to return the game back to the progress point and achieved playstyle that persuaded me to purchase DLCs in the first place. I hope this can work as I love the game and hope to continue playing

  • AlexDepauw's avatar
    AlexDepauw
    2 years ago

    HI @EA_Illium

    I am still waiting to hear back from you guys, before seeking reimbursement for lost value due to a bug. I would appreciate any response, but if you would acknowledge whether or not my request for ingame currency reimbursement can be granted, it would be much appreciated.

  • JoHeL1's avatar
    JoHeL1
    2 years ago

    +. bmw touring vol 7. dodge viper vol 3. porsche taycan. Problematic cars. 

  • IlYank_96lI's avatar
    IlYank_96lI
    2 years ago

    I speaked to the EA Support and this was the answer:

    Thank you for waiting, I have now reported this issue to our team and we are investigating it now and please keep an eye on Twitter/X or look out for in-game messaging for updates. I don't have the exact timeframe as of now, but rest assured our team is investigating it, and they will fix it ASAP. Rest assured our team will do their best.

    I don`t want to do everything in this game again. Like all Collectables, all Achivements, all Tunings, all Speed Traps literally everything..

    It´s a mess that there is no answer for YEARs to this BUG. When there is no fix for it just tell us, EA!!!

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