Forum Discussion

BePadla's avatar
BePadla
9 months ago

Progress Lost

Hi,

I'm experiencing multiple issues with the game following a loading screen failure that required me to force-quit (Alt + F4). Here are the specific problems:

1. Lost Progress/Data:

  • Story Mode progress has been completely lost
  • Avatar has been lost in both Story Mode and Lakeshore Online

2. Customization Issues:

  • Cannot customize avatar: When attempting to select new items, the selection automatically reverts to the default/currently equipped items
  • Cannot modify car parts due to persistent "Purchase Failed" messages

3. Working Features:

  • Profile rank is intact
  • XP is preserved
  • Lakeshore Online balance remains unchanged

I've already attempted to resolve the avatar issue by recreating it, but the customization problems persist. Please advise on how to restore my lost progress and fix the customization functionality.

Thank you for your assistance.

pc
technical issues

4 Replies

  • danisoff's avatar
    danisoff
    Hero
    9 months ago

    Hello BePadla,

    Unfortunately nothing much can be done, this is a common issue. Progress is locally saved so there is no way of getting it back.

    You will just have to start with your progress again.

  • BePadla's avatar
    BePadla
    9 months ago

    I can restart Story Mode from the beginning. However, I cannot restart my Lakeshore Online progress from scratch. Therefore, I believe my issue is much more complex and complicated than that.

  • danisoff's avatar
    danisoff
    Hero
    9 months ago

    BePadla,

    As I have said this is a common issue that we deal on a daily basis. Unfortunately EA does not have the tools to "return" singleplayer progress. You can also try talking with EA support for the avatar issue.

    EA Help

  • BePadla's avatar
    BePadla
    9 months ago

    I understand that EA cannot help with the Story Mode progress. However, my concern is not only about the Story Mode - I cannot customize my avatar or car parts in Lakeshore Online, which is completely separate from offline play. Every time I try to change anything, it either reverts back or shows a Purchase Failed message. This makes the game essentially unplayable online.

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