Re: DX12 Error

This is a very complex error between our own Hardware Setup and Frostbite Engine. If you are using google, you can find posts about this error back till 2015. I don't know if Devs can fix it. Seems to be deep inside the engine.

I will try a different 4080 from MSI next week and see if its just my ASUS card since it works fine with my 1080 MSI.

btw. if you guys are posting here, please make sure to always post your Hardware Setup.

https://answers.ea.com/t5/Dragon-Age-Inquisition/DirectX-function-GetDeviceRemovedReason-failed-with-dxgi-error/td-p/4008007/page/10

Take a look here. It is a very complex error with the System and Frostbite. If you do not find out what causes the error for your system, you will run in this error probably in a lot of Frostbite Games. If you have EA Pro you can try Battlefied 2042 for example and probably see the same result.

People, I found a very interesting thread in the steam forum.

A whole lot of people have that DX12 Hung error. In steam Forum all of them using Ultra Wide or 4k / 5k resolution.

Anyone in my thread using a lower Resolution than 3440x1440 having that error?

I’m still getting this error and constant crashes at 1920x1080 resolution. I’ve messed with all sorts of graphics settings and the issue still persists. At this point, I’ve refunded unfortunately.

Are EA going to acknowledge this or not. 

I have a 4080 16GB, 5800X3D, 32GB ram, win11 fully updated, Acer 38s 3840X1600 resolution, latest drivers.

No other problems in any other games, from MSFS 2020, X-Plane, cyberpunk, RDR, etc etc etc . 

This game just constantly crashes, no communication, no pro active response, no fix, no nothing! 

I will cancel my pro sub soon and never bother again, it's all a total waste of time. I am absolutely sick of the lack care you show your customers, you just don't care it seems. 

This is a major problem, it's either your game, or you need to tell Nvidia to be pull finger out, because something is desperately wrong.

i have an rtx 3060 ti 
ryzen 7 3700x and 16gigs of ram

i run the game at 1920x1080 and the last time i played the game which was friday, i still had the crashes(dx12 hung and the gpu physically removed and driver crash ones) occuring at anywhere between starting up the game and playing for like 15 minutes

and i find it interesting that i have the task manager open because im not a tech savvy person and was curious about the gpu usage and while i run the game between high and ultra graphics settings, the task manager said that the gpu wasn't used more than 20% while my cpu usage is at around 70% and i can head my cpu cooler (the basic factory amd wraith) about to take off with the pc

Hi guys,

I involved the NVIDIA technical support. Right now I am in 2nd level technical support and they try to reproduce the error with their own hardware.

Please if you have the DX Hung error get in touch with NVIDIA Support here https://www.nvidia.com/en-us/support/ 

Initially they will send you a standard message like the EA Staff here. After that write that "it is a very complex error, please forward my case to 2nd or 3rd level support".

We need more attention to get this fixed.

I have the same issue, already tried everything...

PC specs

CPU: AMD 5900X

GPU: AMD 6900XT

Mobo: ASUS ROG Crosshair VIII Dark Hero (AMD X570)

RAM: Corsair DDR4 4x8Gb 3800C14

EDIT: Just to be clear, I have this issue onlu with NFSU, all others EA games works perfectly

It's good that you're trying to push this forward as much as possible because EA has ignored this for too long. I really hope this finally gets resolved because I'm fkn fed up with this bs error that only occurs on FROSTBYTE ENGINE games... I'm pretty sure these errors have even damaged my system because I've been getting this sht on BF since launch and it's never been fixed and these crashes have caused my CPU to overheat multiple times.

Guys this is serious. I am getting direct x error crashes now 3 4 times per hour gameplay, game is becoming barely playable? Yea on 3080 with newest graphic drivers nothing is oced.

Same problem here. Every game on my pc is working without any problem. But this game will only work for 1 race and in the second race... crash dx12 error...  thats about 2-3 crashes a hour.

AMD 

6700 XT (AMD)

NOW about 10 races where it crash - I´m not the best driver in this game but I did not get about 150000 credits I think. With this error the game makes 0 Fun because u never know if you can complete a race.

Ah i play only the multiplayer. But it´s also stupid to play him. 3 Races, you run the 3 and its near the end. Endscreen... bammmmm crash. no money for 3 races and u are already at the end screen. i can normaly do 1 race and it crashes in the second race  (stage 1, 2 or 3 (most stage 2 or 3 ).

I already forwarded this thread to NVIDIA.

But please make a ticket to NVIDIA by yourself guys. The more complaining the more likely they will throw ressources in to fix it.

yes i have a AMD Radeon 6700XT. Its not a Nvida problem. It´s a DX12 Problem with the graphic card, no matter what card you have I think :-)

Of course, thank you! If you consider involving AMD to get more knowledge into this issue, you guys can do here https://www.amd.com/en/support/contact-email-form

After they send you the "First fix" standard email, request a forward to 2nd or 3rd Level technical support.

I’m about to contact AMD about this. I’ve been having the same issue and it’s getting frustrating considering how excited I am to play this.

So, as im playing the game it randomly crashes with a DirectX error (its in the attachment), the game crashes randomly, sometimes it crashes after 10 minutes sometimes after 2 hours