Forum Discussion

Re: Nfs unbound crashes

!: FIX HERE :!
deleted the file with DX12 in

\Origin Games\Need for Speed Unbound\shadercache

and the one in

\Documents\Need For Speed(TM) Unbound\cache

And the story started for me!

25 Replies

  • Tried to delete cache files.
    It doesn't work

  • Product: Need for Speed: Unbound
    Platform:PC
    Summarize your bug Game crashes anywhere from 10 seconds after launching the game, to about a minute (After clicking Play Story)  
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Launch the game?
    What happens when the bug occurs? Game shuts down.
    What do you expect to see? The $80 game i purchased...

    PC Spec:

    CPU: Ryzen 5 3600X

    Ram: 16gb DDR4

    GPU: Asus 3060 12GB

    This has now happend for about 3 hours since game was finished downloaded in steam.


    I have verified gamefiles. 
    Moved game to main drive incase it was HDD speed related. 
    Updated GPU driver. 

    Updated BIOS

    Tried the CPU fix from NFS Heat
    Windows is up to date.
    Tried launching the game thru EA Play.
    Tried launching the game thru Origin.
    Tried launching the game thru Steam

    Cant seem to find any information from EA, or anyone involved.

    If noone is able to tell wherter or not devs are looking into this asap, there isnt any reason to keep this game in steam, and i would rather just have my money back. Which is a shame, cause i was actually looking forward to playing this.

  • Product: Need for Speed: Unbound
    Platform:PC
    Summarize your bug The game often crashes and freezes during gameplay on 40 series GPU.
    How often does the bug occur? Often (50% - 99%)
    Steps: How can we find the bug ourselves? During casual gameplay.
    What happens when the bug occurs? The game freezes and then closes the program completely.
    What do you expect to see? A game that I can actually play without bracing for a freeze/crash. Good job I'm only utilising the 10 hours on EA Access, otherwise I would have been more annoyed.

    Have the latest nvidia drivers.

    PC SPECS

    GPU : RTX 4080

    CPU: i7 12700k

    RAM: 32gb 3600mhz

    Storage: Samsung 980 1tb

    PSU: Seasonic 850w

    MOBO: Z690 MSI Tomahawk

  • Product: Need for Speed: Unbound
    Platform:PC
    Summarize your bug Freezing and crashes while playing the game.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? I have no idea maybe updates like ASAP
    What happens when the bug occurs? freezes and crashes the game so i lose the money i earned in a race or getting away from a cop
    What do you expect to see? hoping its fixed ASAP i payed money for a game i can not play , when i played more so i can play it early and yet that didnt make me have a good time playing

    I keep playing this game hoping things changed and the game just keep freezing and crashing on me. No other Need For Speed game was this bad i dont think. Hoping it gets fixed deff when i spent over $80 to play early and i can barly play 

  • NLxAROSA's avatar
    NLxAROSA
    3 years ago

    I see two things in your dxdiag, but not sure if they might be related:

    First one is this one: "DxDiag Previously: Crashed in system information (stage 3). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information"

    Seems like some issue/error? Did you get any errors when running dxdiag?

    Second one is this one: "Sound Tab 4: The file vbaudio_vmauxvaio64_win7.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Sound Tab 5: The file vbaudio_vmvaio64_win7.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer."

    Maybe update/remove that driver (if possible) to see if it helps? Seems to be from some VBAudio driver?


  • @NLxAROSA wrote:

    I see two things in your dxdiag, but not sure if they might be related:

    First one is this one: "DxDiag Previously: Crashed in system information (stage 3). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information"

    Seems like some issue/error? Did you get any errors when running dxdiag?

    Second one is this one: "Sound Tab 4: The file vbaudio_vmauxvaio64_win7.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Sound Tab 5: The file vbaudio_vmvaio64_win7.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer."

    Maybe update/remove that driver (if possible) to see if it helps? Seems to be from some VBAudio driver?


    I didn't see any errors when I opened up dxdiag. I can get a new one to see if there is anything in there.

    The 2nd point there I assume is related to Voicemeeter Banana, virtual sound board thingy to add virtual audio inputs etc. 

  • NLxAROSA's avatar
    NLxAROSA
    3 years ago
    @PolarfoxPlays It also mentions things from the last crash you had, but not sure that would be relevant, as that's mostly generic stuff that may have co-crashed.

    The virtual sound board may not be liked by NFS Unbound? Maybe try with/without if it's not too much problems?

    That said, I think you did just about everything else I can think of.

    For me the game does not crash, but GPU performance does degrade over time, and going back to main menu or restarting fixes that.
  • @NLxAROSA I think I'm getting those soundboard issues due to a hard drive failure a year back. Some things I didn't reinstall after. I would guess it's picking up on its latest crash aswell. I'm gonna see if I can get a crash report thru windows and see if there is any info we're missing
  • PolarfoxPlays's avatar
    PolarfoxPlays
    3 years ago

    So here is the log from windows event manager. 

    Faulting application name: NeedForSpeedUnbound.exe, version: 0.0.0.0, time stamp: 0x63752f5d
    Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
    Exception code: 0xc0000374
    Fault offset: 0x00000000000ff6a9
    Faulting process id: 0x46b0
    Faulting application start time: 0x01d909880116f73e
    Faulting application path: C:\Steam Library\steamapps\common\Excalibur\NeedForSpeedUnbound.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 846a7ebf-d569-4e00-8f85-f7f454762181
    Faulting package full name: 
    Faulting package-relative application ID: 

    Could this be a potential culprit? ntdll.dll? Might just give that a go before i leave game untill an update comes along


  • @NLxAROSA wrote:
    @PolarfoxPlaysCould be worth a shot for sure. Seems to be easy to restore this file.

    Well, it got me alot further, now about 7 and a half minutes in (after the first police chase, just before whats seems to be entering the safehouse.
    New error log pulled. Now its something to do with the rendering engine.

    Faulting application name: NeedForSpeedUnbound.exe, version: 0.0.0.0, time stamp: 0x63752f5d
    Faulting module name: Engine.Render.Core2.PlatformPcDx12.dll, version: 2.6.1.0, time stamp: 0x637518fd
    Exception code: 0xc0000005
    Fault offset: 0x00000000001a5d4b
    Faulting process id: 0x3d5c
    Faulting application start time: 0x01d909919d58c906
    Faulting application path: C:\Steam Library\steamapps\common\Excalibur\NeedForSpeedUnbound.exe
    Faulting module path: C:\Steam Library\steamapps\common\Excalibur\Engine.Render.Core2.PlatformPcDx12.dll
    Report Id: cf13d86d-4a3e-46e6-8915-ebb3f89756c4
    Faulting package full name: 
    Faulting package-relative application ID: 

    Engine.Render.Core2.PlatformPcDx12.dll
    Whatever that is 😬

    After a quick google. The Engine.render yadda yaddaPcDx12.dll seems to be a Frostbite engine support file. 

  • PolarfoxPlays's avatar
    PolarfoxPlays
    3 years ago

    Well, tried the old and faithfull removal of PcDx12files fomr the cache. 
    Got me about 10 minutes of playtime before game * out again. So i guess its off waiting for a solution from EA. Game doesn't even find anything to blame now in Event Viewer under applications, now it just tells me under the systems tab, than im running out of VRAM, Which is odd, as i have a 3060 12gb, so i shouldnt be running into issues with the card. 
    And yeah, im on the latest GPU driver.

  • snoop1050's avatar
    snoop1050
    3 years ago

    Same as other people.

    12700k running stock

    34gb ram

    4090 GPU

    No other game crashes on my pc, this games not even demanding and I can play cyberpunk etc fine.

  • NLxAROSA's avatar
    NLxAROSA
    3 years ago

    @PolarfoxPlaysIt does appear that a lot of issues point to an issue with the GPU driver. The crashing, the weird textures, flashing stuff, etc.

    I wonder if there is a way to force DX11, if at all possible?

    EDIT: Found this on YT, will verify later if this does anything: Put -d3d11 or -dx11 or -dx12 in the launch options


  • @NLxAROSA wrote:

    @PolarfoxPlaysIt does appear that a lot of issues point to an issue with the GPU driver. The crashing, the weird textures, flashing stuff, etc.

    I wonder if there is a way to force DX11, if at all possible?

    EDIT: Found this on YT, will verify later if this does anything: Put -d3d11 or -dx11 or -dx12 in the launch options


    I'll give that an attempt today. Apparently there should be a new Nvidia driver soon aswell, so let's hope 

  • GodPwnz's avatar
    GodPwnz
    Rising Newcomer
    3 years ago

    same here i tried everything they said on reddit. but nothing works.sadly i can't refund the game.. i been trouble shooting this game for way to long now

  • KingDrifter887's avatar
    KingDrifter887
    3 years ago

    I have removed both dx12 files form main game and in the documents folder, after starting up the game again, it wont crash anymore but I get constantly fps drops. I dont know whats going on

  • @GodPwnz I have found out that putting the game in higher resolution like 2560x1440 in stead of 1080p I am getting instant crash. Only 1080 seems to work, it is such a beautiful game which should handle a higher res no problem, I guess the criterion team has to squash out some annoying bugs before I will fully enjoy the game again
  • MIGU3L666's avatar
    MIGU3L666
    Rising Rookie
    3 years ago

    1080p isn't working for me. The game crashes for no reason at the start of the second race of the Week 1 Qualifier. Every single time. I even uninstalled and installed it again, tried different drives, nothing works and it always freezes and crashes in the same place.

  • vP1xel's avatar
    vP1xel
    3 years ago

    Product: Need for Speed: Unbound
    Platform:PC / EA APP
    Summarize your bug Game crashes anywhere from 10 seconds to 10 minutes after launching.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Launch the game? check for bugs? 
    What happens when the bug occurs? Game shuts down randomly without a reason
    What do you expect to see? A game that doesn't crash in 3 seconds and my $90 worth

    PC Spec:

    CPU: Ryzen 5 5600X

    Ram: 16GB DDR4

    GPU: MSI 6800XT Gaming Z Trio

    Same for me, EA APP is garbo and every controller i use the buttons are mixed around so it's unplayable, i load in and about 2 minutes of gameplay the game unexpectedly closes with no popup or anything. It just shuts down on its own for no reason. It's very random too, sometimes it'll let me play for 30 minutes the crash or 2 seconds then crash. It's so painful, and i don't want to have wasted $100 on a game that i cannot play

  • Were you able to fix this? İ get crashes when I want to race, start a race or finish a race...

  • the files appears again in the folder when i start my game 

About NFS Unbound Technical Issues & Bugs

Need support with tech, game or connectivity issues in Need for Speed™ Unbound? Join us to discuss troubleshooting.2,173 PostsLatest Activity: 16 hours ago