Community ManagerHey @lilDunkey99,
Sorry to hear you're having some trouble getting the game to launch.
Which platform are you playing on? Have you tried any particular troubleshooting steps so far?
If you can post your DxDiag that will give us a bit more information to check into this further, thanks!
I have the same problem, I downloaded it through steam and I only got to choose my avatar in the game and it doesn't let me start the game anymore
we’ve all done dxdiag/clearboot/update driver all day, everything is useless, what do we do now?
no error message , just crashing , first crash is after choosing the first car and going into the loading screen that should get you playing , after that the game opens , have a black screen for about a 15 seconds then it closes , the community found that deleting the ".PcDx12" file in the documents it lets you open the game , but after that you again to create carachter , choose your car and it crashes again , so useless so far , i know that you are going to say that my pc cant handle the game etc etc (this aint my first rodeo with ea game bugs), but people with pcs way better than mine are having the same issue.
Community ManagerThanks for including those extra details @lilDunkey99.
I wouldn't be able to speak to other player's setups, but based on your system specs in the DxDiag you've attached, unfortunately your CPU does not meet the minimum system requirements for the game and would be why these crashes are occurring.
Based on your DxDiag I'm afraid that's also the issue in your case @Weroide, your CPU does not meet the minimum requirements, I'm sorry to say.
i also have this problem
Community ManagerHey @Chudy2117,
Can you provide the information from this post so we can take a closer look at what you're running into? Thanks!
Another player posted a DxDiag who seemingly has the same issue and has better than minimum specs. https://answers.ea.com/t5/Technical-Issues/Game-crash-after-character-customization/m-p/12091706/highlight/true#M19
Also, some laptops below minimum specs can play the game too. So, can we have a technical answer? A fix, a workaround or a detailed explanation of the crash.
Many people reported an issue where they can only launch the game if they delete the DX12 shader cache file it generates. At the very minimum, that needs to be fixed and has nothing to do with minimum specs.
My gut tells me this will also fix the story-crashing bug too. We don't know for sure, because we are not getting detailed reasonings.
Okay, when i first opened nfs i was able to see menu but when i clicked singleplayer mode my game crashed, then every time i try to open game it crash
I've got same issue I feel very disappointed nothing changed from the morning
Community ManagerCommunity Managerfine , then , you would be able to help this person right here https://answers.ea.com/t5/Technical-Issues/Game-crash-after-character-customization/m-p/12091706/highlight/true#M19 , right?the pc as the system requirements but it haves the same issue as the rest of us , want to see the help now , since the error that we are having is being ignored but the 2 persons with a 4090 that have an error of the screen blinking have now a post on this forum with just that error there , i even downloaded that persons dxdiag and will put it here , just admit that this is have a fix and aknowledge this like you did with the other error (https://answers.ea.com/t5/Technical-Issues/Need-for-Speed-Unbound-Known-Issues/m-p/12093748#M136) seen here.
Found a fix , susprise surprise , the game dont run , bue you have a fix for it , what worked for me was , going into the installation game folder , then shadercache , so it would be programs>EA GAMES>shadercache and the delect the dx12 file there , i tried to run the game after this and it didnt work still , but , if you go to documents>needforspeedunbound>cache and delete the PcDx12 file there , for someone reason after that , the game will run , found on this reddit
You have to delete 0.generic.PcDx12 in
C:\Program Files\EA Games\Need for Speed Unbound\shadercache
And the game work and i don't have the minimum requirement processor
