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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 years ago

Re: NFS Unbound doesn't open

Thanks for including those extra details @lilDunkey99

I wouldn't be able to speak to other player's setups, but based on your system specs in the DxDiag you've attached, unfortunately your CPU does not meet the minimum system requirements for the game and would be why these crashes are occurring.

Based on your DxDiag I'm afraid that's also the issue in your case @Weroide, your CPU does not meet the minimum requirements, I'm sorry to say. 

19 Replies

  • Another player posted a DxDiag who seemingly has the same issue and has better than minimum specs. https://answers.ea.com/t5/Technical-Issues/Game-crash-after-character-customization/m-p/12091706/highlight/true#M19

    Also, some laptops below minimum specs can play the game too. So, can we have a technical answer? A fix, a workaround or a detailed explanation of the crash.

    Many people reported an issue where they can only launch the game if they delete the DX12 shader cache file it generates. At the very minimum, that needs to be fixed and has nothing to do with minimum specs.

    My gut tells me this will also fix the story-crashing bug too. We don't know for sure, because we are not getting detailed reasonings.

  • @EA_Mako 
    Do I give up and ask for a refund?

    I know I'm a little below the minimum, but in other games it's possible to sacrifice graphics for performance

  • @EA_Mako that would be the case , wouldnt it , if the game didnt open , we all know the system requirements isnt the issue , maybe in performance it would be , but , you telling me that cpus with 4 cores cant run this game?But all the other 3a games it's fine , is this the most realistic game ever or something? Even a joke of a launch game like cyberpunk with the most ridiculous requirements would open but not the all might new need for speed.Just fix the game , the game would't open if that was the case.And btw , 33% of people in steam are still using a 4 core cpu , so you want me to believe that more than 1/3 of the people on steam wouldnt be able to run your game?seems like a bad strategy for a game launch.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @Weroide
    If you're below the minimum requirements we can't guarantee the game will work or provide additional troubleshooting on our end I'm afraid.

    Since your purchase was through Steam you'd want to reach out there regarding a refund so they can check what options you have in that regard.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @lilDunkey99
    I'm just letting you know that your personal system does not meet the minimum requirements to run this game, sorry.
  • fine , then , you would be able to help this person right here https://answers.ea.com/t5/Technical-Issues/Game-crash-after-character-customization/m-p/12091706/highlight/true#M19 , right?the pc as the system requirements but it haves the same issue as the rest of us , want to see the help now , since the error that we are having is being ignored but the 2 persons with a 4090 that have an error of the screen blinking have now a post on this forum with just that error there , i even downloaded that persons dxdiag and will put it here , just admit that this is have a fix and aknowledge this like you did with the other error (https://answers.ea.com/t5/Technical-Issues/Need-for-Speed-Unbound-Known-Issues/m-p/12093748#M136) seen here.

  • lilDunkey99's avatar
    lilDunkey99
    3 years ago

    Found a fix , susprise surprise , the game dont run , bue you have a fix for it , what worked for me was , going into the installation game folder , then shadercache , so it would be programs>EA GAMES>shadercache and the delect the dx12 file there , i tried to run the game after this and it didnt work still , but , if you go to documents>needforspeedunbound>cache and delete the PcDx12 file there , for someone reason after that , the game will run , found on this reddit 

  • krisspsd's avatar
    krisspsd
    3 years ago
    @lilDunkey99 when the game runs does it load into the actual game or does it just crash on the loading screen for story mode like always?
  • deadgentle's avatar
    deadgentle
    3 years ago

    You have to delete 0.generic.PcDx12 in 
    C:\Program Files\EA Games\Need for Speed Unbound\shadercache

    And the game work and i don't have the minimum requirement processor 

  • Ive tried all of the community hacks to get the game to launch and it doesn't work, it ran well for a couple days after purchase then after attempting to load into a race that gave me an infinite load screen i had to force close my application and then it never launched again. I bought the game through steam and that seems to be the problem for a bunch of people and as soon as i try to open the Game, the EA app closes for moment then just reopens right back to the same page. Ive verified the game files and reinstalled 2 times now. i had a lot of fun with the game while playing but i feel cheated spending 90$ for 3 hours of game play. 

    Quick note i did download the trial through EA and that launched and played perfectly fine so there's that bit of information

  • @EA_Mako hey could u please try and fix the issue with the trial as well. I've posted the details of the issue twice as a new topic, under
    "Why is my nfs unbound trial locked"
    It's marked as solved for some reason when there's been no resolution, I've waited a week for a fix but no ones replied. Please get to it it's really frustrating
  • Hello, I am having a similar issue where the game doesn't run anymore. I was able to play it for 2 weeks with no issues until one day it just wouldn't run. It gives me a direct x error whenever I try to launch the game now. Could you please help me with this?

  • Are you serious can we get a real response on why our games aren't opening, EA is the biggest joke a video game company and somehow people are still buying your products and somehow using your servers. NFS unbound is unplayable for some people and all I've found for an answer is a refund so that's what I'm going to do is get my money back because this game, this company and it's features are a joke. A joke that somehow isn't even close to funny, you're a disappointment to us all EA and hopefully you get it together.

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