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EA_Illium EA Staff (Retired)
EA Staff (Retired)
2 years agoHey @Baruczelli
To confirm are you on an insider build of the Xbox's operating system?
Also, when you have a moment can we try the following?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Thanks!
2 years ago
Yes. Im on insider build Xbox, but all this doesnt matter, because when im change profile on Xbox i can play online, only on my account and my profile online doesnt work. Probably because car glitched and Save doesnt work, idk.
I try everything changing dns to clear cache and clear saves from console(no from cloud cause i dont want to lose my progress) still froze on loading
- EA_Illium2 years agoEA Staff (Retired) Hey @Baruczelli To confirm have you already spoken with our support to confirm your EA account is in good standing? Cheers! 
- 2 years agoHello, Yes i spoke. They told me to report problem here 
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