Trying to refund Need For Speed Unbound
Hope you're all good. I am trying to refund Need For Speed Unbound. I am within the 14 days period (bought it 7th August, 4 days ago ) and have not started the game, so am eligible for a refund, as p...
Forum Discussion
Thank you for your quick reply. The refund tool doesn't show the game I want to refund, so I can't use it to get a refund, despite me being eligible for the refund. This is where the AI chat kept on sending me. Can you send me a link to somewhere I can chat to a customer service person (not AI) about getting the refund please.
EA_Kuba
Community Manager
Community ManagerHey BatCat3000
Thank you for checking this.
You should be able to contact us via chat using this link -
Hi EA_Kuba
Thanks for this. I filled in the form and submitted it, but was taken to this page https://help.ea.com/en/customer-care/solutions/ about self-service support. There was no message to say the request had been submitted.
I managed to find this page about support cases https://help.ea.com/en/help-my-cases/ and saw no cases. Filling in the form you mentioned doesn't seem to have raised a case.
Honestly, this is getting frustrating. I just need to speak to somebody helpful, like you, in the customer service/refund team. Isn't there some way of messaging/speaking to someone in that team directly?
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