Forum Discussion

1 year ago

Solved

Why did my car in mission cannot unlock in game?My Ferrari 488GTB?

I've marked the problem in the picture.whatever I tried to find the answer,deleted game,down my WiFi,it could not be solved.At first when I raised 80 collections，the game's web was down and I backed to game find it wasn't unlocked that make me in a deep nervous.hope EA campany and criterion's engineers focus on it and give a answer to solve this problem right away!

bug

EA_Illium
1 year ago
Hey @blackburn_euro

Awesome! Thanks for the additional information.

When you have a moment can we see if the following unlocks it for you?

Try switching from SP to MP (or vice versa) and check if it remains locked.

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool, then Check for Windows and GPU updates

Thanks!

5 Replies

EA_Illium
EA Staff (Retired)
1 year ago
Hi @blackburn_euro

Would it be possible to get a bit more information?

Platform (or client):

EA ID (PSN ID/Gamertag):

Are you getting an error message?

Does this happen when loading into a specific mode or performing an action in a mode?

If on PC, please share a DxDiag file and an EA app Error ID Number

Cheers!
blackburn_euro
1 year ago
Error EA ID：[edit: email address removed]
No...I don't think I've received something wrong,I just know the WIFI was disconnected and when I open the game again,the car still unlocked.
plz fix it quickly.
No dxdiag files..I don't get it.
EA_Illium
EA Staff (Retired)
1 year ago
Hi @blackburn_euro, Apologies to confirm which platform are you on?
blackburn_euro
1 year ago
I bought it on steam，my steam ID：NeoLi，and it is the same Email on EA：[edit: email address removed]
EA_Illium
EA Staff (Retired)
1 year ago
Hey @blackburn_euro

Awesome! Thanks for the additional information.

When you have a moment can we see if the following unlocks it for you?

Try switching from SP to MP (or vice versa) and check if it remains locked.

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool, then Check for Windows and GPU updates

Thanks!