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MichaelRDavidson's avatar
MichaelRDavidson
Rising Scout
3 years ago

Black Screen

See attached 

it’s starting to appear like this happens when the console enters sleep mode, the game needs a full restart before playing again.

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @MichaelRDavidson Would it be possible to get further details on this?

    Platform(Include which Generation):
    PSN ID or Xbox GT:
    Type of Network being used:
    Date/time issue occurred:
    Are you getting an error message (if so what is it)?
    What are you trying to do when running into an error/ getting stuck?
    What was the last action you completed before it happened?
    How often does the bug occur?
    Steps: How can we find the bug ourselves?
    Also, include any troubleshooting, Screenshots/Clips you might have:

  • MichaelRDavidson's avatar
    MichaelRDavidson
    Rising Scout
    3 years ago

    The post didn't ask all that like usual sorry:

    Platform(Include which Generation): Xbox Series S
    PSN ID or Xbox GT:
    MDavidson2277
    Type of Network being used:
    Offline
    Date/time issue occurred:
    12/1 7:00PM MT
    Are you getting an error message (if so what is it)?
    No
    What are you trying to do when running into an error/ getting stuck?
    Start a game
    What was the last action you completed before it happened?
    Nothing
    How often does the bug occur?
    It occurs on the first game I play everytime
    Steps: How can we find the bug ourselves?
    Put the console in sleep mode while in franchise mode, then came back and start a game
    Also, include any troubleshooting, Screenshots/Clips you might have: 
    Already attached, in Franchise mode.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @MichaelRDavidson No worries, this information just helps us better understand whats happening and give more accurate support. To check do you typically launch from the console's quick resume feature or from it being completely shut down?

  • MichaelRDavidson's avatar
    MichaelRDavidson
    Rising Scout
    3 years ago

    It's usually just quick resume.  Which I've started to notice it occurs everytime on the first game after quick resume, and requires a full restart. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @MichaelRDavidson Can you try full closing the game and play to see how often this occurs? It may be an issue with quick resume suspending something that is trying to run causing this.
  • MichaelRDavidson's avatar
    MichaelRDavidson
    Rising Scout
    3 years ago

    Lol, yes.  That's what I'm saying the issue is.  

    It does seem to occur everytime on the quick resume and requires a full reset. 

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