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MVP4L1FE37's avatar
MVP4L1FE37
3 years ago
Solved

Can’t buy packs or points in hut

Why can’t I buy points in the store??!!  It’s been like 2 hours and it either gives an error message or says try later.  I even bought gift cards and I can’t redeem them!!!

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @Insulint41 

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know if this helps or not.

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  • DatBoyQuidley's avatar
    DatBoyQuidley
    2 years ago

    Hey this same issue is happening to me. And I also bought 3000 points awhile back that never showed up on my account. I have been wanting to spend money on HUT for quite some time!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @DatBoyQuidley 

    If points are not being received, please open a case with an advisor so they can investigate this. You can follow the instructions here to do this. Thank you.

  • wallybacon22's avatar
    wallybacon22
    8 months ago

    I am having the same issue on PS5. Store error, no packs to display at this time. Tried unplugging ps5, going into safe mode rebuilding the data. Nothing works. Is this now a dead game? 

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