Solved
Can't connect to EA servers, NHL 23
So I bought an Xbox and NHL 23 yesterday. When trying to play Im met at the main screens with a couple connection errors. The first one was saying I haven't been on in a long time and I need to reset...
Forum Discussion
EA_Aljo
Community Manager
Community Manager@37573c3c81a74fd7 @39486acc2a1b08c1
Edit: This issue should now be resolved. Please try connecting again and let me know if that helps or not. Thanks!
Unfortunately it is still not working. It's giving me the reset password screen again, and I have checked every crevice of my email for a message and there most definitely isn't one.
I did create a new Xbox live Gold account, and was able to connect and play a few games. So it's clearly some sort of account problem/glitch.
- EA_Aljo
If you're using a gmail account, check to see if there's an email from us in your Promotions folder. That's where I've always found EA emails. If it's still not there, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
@EA_AljoI've been able to play, but whenever I try to do any online/account type activity it forces me to reset my PW, but doesn't let me past that screen even after I reset it.
- EA_Aljo
What system are you playing on? If you're on Xbox Series X/S, try removing the game from Quick Resume and do a full power cycle with these steps - unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
If that isn't helping, try going to profile.ea.com and resetting your password there.
If you're still having trouble after that, please open a case with an advisor here so they can help with this. Thanks!
