Crash to xbox series x dashbord.

Hi there, @Tigidooh 

Are you both gamesharing NHL 23?

@EA_Aljo 

Yes, thats the whole point of xbox sharing :P (I bought the digital version and it automaticly become accessible for my brother on his xbox). 

Been doing this with my brother since somewhere around 2015.

@Tigidooh 

Do you only have this issue when playing together?

@EA_Aljo 

I never play alone, Essentially only play friday and saturday evening/night. My brother almost always come along. 

It also only happened this last friday/saturday after last week patch. Hardly ever had that xbox dashbord crash happened before.

But then, like I said it happened near a dozen of times this weekend alone.

Sadly, I can't tell if it would also be happening alone, I didnt try. So yes, as far as I know, it only happened while playing together.

@Tigidooh 

Can you try playing alone to see if this is still happening?

Hi @EA_Aljo , 

The crashes felt very randoms, coming out nowhere.

Not sure if I can replicate it (or not) by just playing a few games...alone (ewww), it may happen on the first game...or the 10th game.

Played 3 ONE Eliminator games yesterday, all was fine...so far.

I'll try playing a few later tonight.

@Tigidooh 

If you're able to play fine on your own, it could be a limitation of gamesharing or an issue with your home network. Are you and your brother playing on the same home network?

@EA_Aljo 

Yes we were on the same home network but I don't think it come from there. We played Borderlands 3 (also through gamesharing) sunday night and everything was fine, it only happened in nhl23.

I beleive that if it was an direct issue with gamesharing, my brother would get a message saying something along the line of ''you don't possess the game, make sure its installed on your xbox'' and if it was the network, why would it crash directly to the xbox dashboard? wouldnt it say something like ''you lost connection, make sure your xbox is connected to the internet'' or something like that and just send us back to nhl main menu?

While it happened a few times that we crashed simultanously, mostly it was separatly. We never had messages mentioning issues with conectivity or anything gamesharing related. It was just sudden crashes mainly at specific moments (dressing room 9 time out of 10). We would just immadiately click the nhl23 icon again and back in.

Again, we never had problems before thats why I beleive it has something to do with the latest patch and not something on my end...but who knows..

I'll see if I can get a few games going alone today or in the next days and I'll let you know for sure if anything (or not) happened. I will also be playing a lot more with my brother this coming friday/saturday see if it keep happening.

@Tigidooh 

Since it just started happening, it's possible this is related to your home network. It would be good to power cycle everything. To do that, unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.

Also, check your router settings to make sure UPnP is enabled. Something else to look at is the NAT setting on both of your consoles. Does it say Strict by chance? This is in the Xbox network settings screen.

@EA_Aljo  Hello again, 

Just did all of this, 

Enabled UPnP, 

NAT is and was already Open.

I won't have an answer right away as if it changed something so it may take me a day or two to test out...and most specifically only next weekend when we'll be playing together for worth mentioning hours.

I still don't see how the network have anything to do with the game crashing all the way back to the xbox dashbord though, it make no sense,its not related and again it only happened in Nhl23.

Thanks for your time nonetheless, I'll let you know when I have more news about it.