Forum Discussion
Hello, @humongusfungus93
Are you always trying to change to the same jersey when it crashes? If so, try changing to a different jersey instead. If that doesn't help, try clearing the personal saved data for NHL 23. To do that, press the Guide button and then highlight the NHL 23 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!
Nope still crashing. Doesn’t matter what jersey I pick. I also deleted the personal data. Still crashing. Game freezes and quits to Home Screen.
- EA_Aljo3 years ago
Community Manager
What system are you playing on?
- 3 years ago
Xbox series x. Still happening and also happening in FIFA 23
- EA_Aljo3 years ago
Community Manager
Please try these suggestions -
Clear persistent storage -
- Press the Guide button on your controller
- Go to Settings > Devices & connections > Blu-ray > Persistent storage
- Hit Clear Persistent Storage
Also, Clear your alternate MAC address with these steps -
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
Power cycle your console by holding down the power button for about 10 seconds. Then, unplug the power cord for at least 10 seconds. Plug back in and start up your console.
Let me know if that helps or not. Thanks!
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