Community Manager
@EA_Kent wrote:Hey Franchise fans,
If you haven't already, be sure to check out the NHL 23 Game Modes Deep Dive for more info on the updates to Franchise mode in this year's game.
We'd love to hear your thoughts in this thread. How do you feel about Custom Leagues? What are your thoughts on dynamic schedules and playoff customization? What are you most looking forward to in Franchise mode this year?
Let us know in the thread below!
It’s been…
Community ManagerI have done a very high amount of back and forth communication over the years here. However, the more constructive posts are the ones that stand a much better chance at a response. As far as the 23 forums go, I just got back yesterday after being gone for several days. There would have been more conversation had I been here.
@EA_AljoWhat I’m frustrated is the dodging of my question every time, asking you if you could please get an answer as to why we are locked out of editing players mid career, and now locked out of strategies
I used to be constructive and polite, but when I’m ignored every time, frustration boils up and patience wears thin, and it’s hard to be polite when a year of civility has yielded no results..
Like I said, you do communicate often with gameplay issues, but offline game modes? Huge broken features/removal/locking of features etc, you and Kent are invisible and it’s very hard to stay positive when that happens
and it’s not just the last few days I’ve asked about the locking of editing players… it’s been a question since NHL 21, and it’s frequently asked… and there’s still no answer from you so it’s not like I just started asking this question… the strategies one is new yes because EA removed another thing from us.. but that other question is two years old now
Community ManagerI'm not dodging your questions. I don't have the answers so I'm not responding. I don't know why the development team made those decisions. All I can do is let you know if anything changes. I relay the constructive feedback to them so it's always possible something could change, but I don't see being able to get a detailed answer on why they decide on what they do.
I understand you've run out of patience, but keep in mind that the constructive posts are going to get more attention than posting the same complaint repeatedly.
*Edit* - I was able to find out that strategies can't be edited because this is up to the coach. You're not the coach so it would be unrealistic to be able to edit those strategies. The same goes for players. A GM can't just change whatever qualities about a player they want to on a whim. Players have their own natural skills that are developed over time.
@EA_Aljo wrote:I have done a very high amount of back and forth communication over the years here. However, the more constructive posts are the ones that stand a much better chance at a response. As far as the 23 forums go, I just got back yesterday after being gone for several days. There would have been more conversation had I been here.
This is all understandable and you deserve time off. My frustration in this thread goes to our boy Kent, who created the thread and then vanished.
I get that a lot of times you guys don’t have a response that you would think could get us to shut-up, but I promise you do. You did it last year for me when I whined about the offline AI opponents not shooting enough… you paraphrased my feedback to ensure you understood the complaint and said you’d pass it along. That is all I (or any reasonable person) needs.
In this case, what I expected from our missing friend, was a quick summary of how he understands our feedback. We’re a week and a couple pages into the thread without having any idea whether or not you guys understand what we don’t like and why we don’t like it. Very frustrating.
The impression I get is that EA thinks the complaints are just noise, and puts little care into figuring out what’s causing the noise.
Community Manager
@kyl_35 wrote:
@EA_Aljo wrote:
I have done a very high amount of back and forth communication over the years here. However, the more constructive posts are the ones that stand a much better chance at a response. As far as the 23 forums go, I just got back yesterday after being gone for several days. There would have been more conversation had I been here.
This is all understandable and you deserve time off. My frustration in this thread goes to our boy Kent, who created the thread and then vanished.
I get that a lot of times you guys don’t have a response that you would think could get us to shut-up, but I promise you do. You did it last year for me when I whined about the offline AI opponents not shooting enough… you paraphrased my feedback to ensure you understood the complaint and said you’d pass it along. That is all I (or any reasonable person) needs.
In this case, what I expected from our missing friend, was a quick summary of how he understands our feedback. We’re a week and a couple pages into the thread without having any idea whether or not you guys understand what we don’t like and why we don’t like it. Very frustrating.
The impression I get is that EA thinks the complaints are just noise, and puts little care into figuring out what’s causing the noise.
EA_Kent and I work together, but he also doesn't have any more answers than I do. He's aware of all the feedback here. I've also reported this feedback to the team. If anything changes, it's not going to be overnight or within a few days. If/when we have an update on this, we'll relay it on Answers HQ.
One of the big reasons we don't respond as often as you'd all like is that we usually just generate more anger and toxic posts because we're not giving you the answers you want. Repeating ourselves also just upsets people more. So, we try to keep things more informational. Which, is unfortunate because I used to love talking to this community. We all definitely understand your feedback even if we're not frequently commenting. I can assure you the dev team is very well aware of the sentiment here due to their own monitoring as well as our reports. It's not just noise.
