Community Manager
@EA_Aljo wrote:I have done a very high amount of back and forth communication over the years here. However, the more constructive posts are the ones that stand a much better chance at a response. As far as the 23 forums go, I just got back yesterday after being gone for several days. There would have been more conversation had I been here.
This is all understandable and you deserve time off. My frustration in this thread goes to our boy Kent, who created the thread and then vanished.
I get that a lot of times you guys don’t have a response that you would think could get us to shut-up, but I promise you do. You did it last year for me when I whined about the offline AI opponents not shooting enough… you paraphrased my feedback to ensure you understood the complaint and said you’d pass it along. That is all I (or any reasonable person) needs.
In this case, what I expected from our missing friend, was a quick summary of how he understands our feedback. We’re a week and a couple pages into the thread without having any idea whether or not you guys understand what we don’t like and why we don’t like it. Very frustrating.
The impression I get is that EA thinks the complaints are just noise, and puts little care into figuring out what’s causing the noise.
Community Manager
@kyl_35 wrote:
@EA_Aljo wrote:
I have done a very high amount of back and forth communication over the years here. However, the more constructive posts are the ones that stand a much better chance at a response. As far as the 23 forums go, I just got back yesterday after being gone for several days. There would have been more conversation had I been here.
This is all understandable and you deserve time off. My frustration in this thread goes to our boy Kent, who created the thread and then vanished.
I get that a lot of times you guys don’t have a response that you would think could get us to shut-up, but I promise you do. You did it last year for me when I whined about the offline AI opponents not shooting enough… you paraphrased my feedback to ensure you understood the complaint and said you’d pass it along. That is all I (or any reasonable person) needs.
In this case, what I expected from our missing friend, was a quick summary of how he understands our feedback. We’re a week and a couple pages into the thread without having any idea whether or not you guys understand what we don’t like and why we don’t like it. Very frustrating.
The impression I get is that EA thinks the complaints are just noise, and puts little care into figuring out what’s causing the noise.
EA_Kent and I work together, but he also doesn't have any more answers than I do. He's aware of all the feedback here. I've also reported this feedback to the team. If anything changes, it's not going to be overnight or within a few days. If/when we have an update on this, we'll relay it on Answers HQ.
One of the big reasons we don't respond as often as you'd all like is that we usually just generate more anger and toxic posts because we're not giving you the answers you want. Repeating ourselves also just upsets people more. So, we try to keep things more informational. Which, is unfortunate because I used to love talking to this community. We all definitely understand your feedback even if we're not frequently commenting. I can assure you the dev team is very well aware of the sentiment here due to their own monitoring as well as our reports. It's not just noise.
Community ManagerThat's a fair statement about online players, but those are also different modes where you're only controlling strategies and lines. The amount of control you have is far less in general. You're managing only your players and very little outside of that as that mode is more focused on playing hockey rather than managing a club.
@EA_Aljo wrote:
@kyl_35 wrote:
@EA_Aljo wrote:I have done a very high amount of back and forth communication over the years here. However, the more constructive posts are the ones that stand a much better chance at a response. As far as the 23 forums go, I just got back yesterday after being gone for several days. There would have been more conversation had I been here.
This is all understandable and you deserve time off. My frustration in this thread goes to our boy Kent, who created the thread and then vanished.
I get that a lot of times you guys don’t have a response that you would think could get us to shut-up, but I promise you do. You did it last year for me when I whined about the offline AI opponents not shooting enough… you paraphrased my feedback to ensure you understood the complaint and said you’d pass it along. That is all I (or any reasonable person) needs.
In this case, what I expected from our missing friend, was a quick summary of how he understands our feedback. We’re a week and a couple pages into the thread without having any idea whether or not you guys understand what we don’t like and why we don’t like it. Very frustrating.
The impression I get is that EA thinks the complaints are just noise, and puts little care into figuring out what’s causing the noise.
EA_Kent and I work together, but he also doesn't have any more answers than I do. He's aware of all the feedback here. I've also reported this feedback to the team. If anything changes, it's not going to be overnight or within a few days. If/when we have an update on this, we'll relay it on Answers HQ.
One of the big reasons we don't respond as often as you'd all like is that we usually just generate more anger and toxic posts because we're not giving you the answers you want. Repeating ourselves also just upsets people more. So, we try to keep things more informational. Which, is unfortunate because I used to love talking to this community. We all definitely understand your feedback even if we're not frequently commenting. I can assure you the dev team is very well aware of the sentiment here due to their own monitoring as well as our reports. It's not just noise.
Given the fact that this “we’re not communicating, but trust us, we understand” mode of responding to these requests/concerns has been done for the past two years and resulted in the mess we have now, I hope you can understand why I have little faith.
I don’t see how anything other than what I suggested makes your life on these boards any easier.
I know you don’t play offline modes, so sometimes the feedback doesn’t make complete sense to you. I also don’t think there’s a single person at EA who plays franchise mode or any other offline mode. So when this feedback is read, the reader just goes, “oh man! That guy seems angry… Oh well! Nothing anyone can do about it. People are just angry sometimes.” And then they go about their day without an attempt to understand how to fix the problem.
Community ManagerWe'll have to agree to disagree. It happens on every forum. We have tried to be more communicative and engaging, but it typically just invites toxic behavior so we try to be careful about when we respond. Especially, when we repeatedly say there's no update on an ongoing issue.
While I don't play offline modes, I report the issues you all are having. If we truly didn't care about this mode, it wouldn't be in the game and I wouldn't be reporting your feedback. Also, the idea nobody at EA plays Franchise Mode is absolutely untrue. Statements like these are typically why we don't respond since, again, they normally invite toxic responses.
@EA_AljoI am not saying you don’t care. I’m saying either you or the devs do not understand why any of this is such a big deal.
There is nothing toxic about what I have said. If anyone at EA played Franchise Mode and had a voice that got listened to, there is no way it would be the state it’s currently in.
@EA_Aljo wrote:
@kyl_35 wrote:
@EA_Aljo wrote:I have done a very high amount of back and forth communication over the years here. However, the more constructive posts are the ones that stand a much better chance at a response. As far as the 23 forums go, I just got back yesterday after being gone for several days. There would have been more conversation had I been here.
This is all understandable and you deserve time off. My frustration in this thread goes to our boy Kent, who created the thread and then vanished.
I get that a lot of times you guys don’t have a response that you would think could get us to shut-up, but I promise you do. You did it last year for me when I whined about the offline AI opponents not shooting enough… you paraphrased my feedback to ensure you understood the complaint and said you’d pass it along. That is all I (or any reasonable person) needs.
In this case, what I expected from our missing friend, was a quick summary of how he understands our feedback. We’re a week and a couple pages into the thread without having any idea whether or not you guys understand what we don’t like and why we don’t like it. Very frustrating.
The impression I get is that EA thinks the complaints are just noise, and puts little care into figuring out what’s causing the noise.
EA_Kent and I work together, but he also doesn't have any more answers than I do. He's aware of all the feedback here. I've also reported this feedback to the team. If anything changes, it's not going to be overnight or within a few days. If/when we have an update on this, we'll relay it on Answers HQ.
One of the big reasons we don't respond as often as you'd all like is that we usually just generate more anger and toxic posts because we're not giving you the answers you want. Repeating ourselves also just upsets people more. So, we try to keep things more informational. Which, is unfortunate because I used to love talking to this community. We all definitely understand your feedback even if we're not frequently commenting. I can assure you the dev team is very well aware of the sentiment here due to their own monitoring as well as our reports. It's not just noise.
So, I really want to like you guys, but you just said that your responses make the forums more toxic, becuase we don't get the answers me want...
Basically, you're admitting is that EA doesn't listen to anything we say, and refuses to address our issues. And, no offense, but that's pretty patronizing. Especially when you take into account that Kent came on here to ask how we liked the one thing EA added (also the one things we didn't ask for).
This is a really sad, cyclical argument. You "listened" but ignored us, and its been since NHL 21 we've been asking you to literally reopen character customization. You refuse to tell us why, but swear you'll talk to the team. You also promise we get heard the same way as online gamers, but they GET what they want... So, you can speed up the time it takes to open a bag, but can't literally flick the switch on, that you flickered off in 21... But you listen to us right?
@EA_Aljo and @EA_Aljo Can you please list all the things you listened too, that got sent to the Devs and then changed for Franchise mode? Or would that just increase our toxicity?
Also @EA_Aljo and @EA_Kent why would they employee people who don't play Franchise mode, to talk to us Franchise people.
Do you how how much more patronizing it is when we hear the people who are "trying" (and I use the quotes as hard as possible, becuase you clearly don't try) to help us get what we want, when clearly it doesn't affect them?
Imagine going to school and getting educated in a language you don't understand, but you can't complain becuase the person you can talk to is A scared to talk to you and B doesn't speak the same language as you...
That's exactly what its like.
Community Manager
@IrishOwl wrote:
@EA_Aljo wrote:
@kyl_35 wrote:
@EA_Aljo wrote:
I have done a very high amount of back and forth communication over the years here. However, the more constructive posts are the ones that stand a much better chance at a response. As far as the 23 forums go, I just got back yesterday after being gone for several days. There would have been more conversation had I been here.
This is all understandable and you deserve time off. My frustration in this thread goes to our boy Kent, who created the thread and then vanished.
I get that a lot of times you guys don’t have a response that you would think could get us to shut-up, but I promise you do. You did it last year for me when I whined about the offline AI opponents not shooting enough… you paraphrased my feedback to ensure you understood the complaint and said you’d pass it along. That is all I (or any reasonable person) needs.
In this case, what I expected from our missing friend, was a quick summary of how he understands our feedback. We’re a week and a couple pages into the thread without having any idea whether or not you guys understand what we don’t like and why we don’t like it. Very frustrating.
The impression I get is that EA thinks the complaints are just noise, and puts little care into figuring out what’s causing the noise.
EA_Kent and I work together, but he also doesn't have any more answers than I do. He's aware of all the feedback here. I've also reported this feedback to the team. If anything changes, it's not going to be overnight or within a few days. If/when we have an update on this, we'll relay it on Answers HQ.
One of the big reasons we don't respond as often as you'd all like is that we usually just generate more anger and toxic posts because we're not giving you the answers you want. Repeating ourselves also just upsets people more. So, we try to keep things more informational. Which, is unfortunate because I used to love talking to this community. We all definitely understand your feedback even if we're not frequently commenting. I can assure you the dev team is very well aware of the sentiment here due to their own monitoring as well as our reports. It's not just noise.
So, I really want to like you guys, but you just said that your responses make the forums more toxic, becuase we don't get the answers me want...
Basically, you're admitting is that EA doesn't listen to anything we say, and refuses to address our issues. And, no offense, but that's pretty patronizing. Especially when you take into account that Kent came on here to ask how we liked the one thing EA added (also the one things we didn't ask for).
This is a really sad, cyclical argument. You "listened" but ignored us, and its been since NHL 21 we've been asking you to literally reopen character customization. You refuse to tell us why, but swear you'll talk to the team. You also promise we get heard the same way as online gamers, but they GET what they want... So, you can speed up the time it takes to open a bag, but can't literally flick the switch on, that you flickered off in 21... But you listen to us right?
@EA_Aljo and @EA_Aljo Can you please list all the things you listened too, that got sent to the Devs and then changed for Franchise mode? Or would that just increase our toxicity?
This isn't at all what I'm saying. This is something else that frequently happens. What we say gets twisted into something else. Which is again, why it's best we limit our responses. While we will still listen to what you all are saying, we're not going to comment because it very often ends up being turned into something we didn't say or results in sarcastic and rude comments. We want better communication with the community, but when we get the responses we usually do here, the chances of that happening are incredibly slim.
