Game freezing during loading all modes XSX
My game is freezing while loading into all modes. I am running a wired connection, have had no issues up until about 2 or 3 weeks ago and i've been playing since day 1. Xbox series X
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @mcleanmachine
Thanks for reaching out. We'll go through some troubleshooting. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Tried this and no luck.
- EA_Aljo
Thanks for trying. Next, delete the personal saved data for NHL 23. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the NHL 23 tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know what happens. Thanks!
- @EA_Aljo I've done this as well.
