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DannytheTemp's avatar
DannytheTemp
New Veteran
3 years ago

Game is broken and so is support, what is going on?!

Did EA lay off all the advisors? I can't start a chat no matter what options I try and I'm not getting email replies despite a promise for contact within 72 hours. My cases just get marked as solved ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@dannythetemp 

Our Facebook and Twitter support work for EA and have access to our case system.

We'll watch for others that have sudden drops in ping and get them reported if we start seeing more of them.

We have a central server and it's still active.

We are always listening to feedback from the community. Some of is acted on, but obviously, not everything makes it into the game. 

DannytheTemp's avatar
DannytheTemp
New Veteran
3 years ago
@EA_Aljo wrote:

@dannythetemp 

Our Facebook and Twitter support work for EA and have access to our case system.

We'll watch for others that have sudden drops in ping and get them reported if we start seeing more of them.

We have a central server and it's still active.

We are always listening to feedback from the community. Some of is acted on, but obviously, not everything makes it into the game. 

Here are just a few gems that pop up just searching "EA NHL" on Twitter...

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@TJM_Graphics

It is EXTREMELY frustrating as a longtime supporter of EA NHL since NHL 12 to see literally one of, if not, the worst games in the series in the form of #NHL23. When people, including their own gamechangers, are saying it’s worse than NHL 15… you have cataclysmically failed.

By far this is the worst NHL game period. I will never buy another "EA" Sports (Especially NHL) for the rest of existence because of this years game. Shame on the for allowing you to put this crap out. #since92 #neveragain.
 
 
@CFPlaysTV
During the first event of NHL 22, EA changed sets mid event to make them more expensive after community feedback. Now, we have the most expensive sets/event ever and I just can’t imagine them changing that.
Quote Tweet
@CFPlaysTV
Releasing the most pay to win event EVER during a time where the game barely works is honestly a slap in the face to all of the people who continue to support this franchise

@Ohhwait7
EA took what was an amazing game in NHL 13 and just [REDACTED] ruined it a little bit every year and now its a dumpster fire

@XAVlERNWANKPA
Lol ea is so awful man they should be jailed for releasing NHL 23
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Now, wouldn't you agree that it would be more productive for everyone if I seek help from the official EA websites rather than combing through a sea of Twittery??

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