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Superstef135's avatar
3 years ago
Solved

Help Please - Rivals is all jerky, keeps freezing etc..

Please can someone help.  I'm not very good at explaining things but Rivals keeps freezing for 1-2 seconds while I am playing then whizzing these last 1-2 seconds back in rapid motion (fast forward and all jerky).  Its all like this all through the Rivals game, it can have short moments when things are settling then the problem returns. The game as 2 player online is near unplayable with any puck control,  but all the other game aspects (eg Squad Battles) play perfectly and NHL 23 is my favourite game. Its been like this for a few days.  Is this something with my internet ? Or is it a fault on the EA servers and they are aware ?

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @Superstef135 

    This is a very common issue with wireless connections. Unfortunately, without testing a wire, we can't rule that out. Would it be possible to somehow move within a wire's reach just to test this? I definitely understand the feeling that if other games as well as streaming don't have any issues, it seems NHL should work as well, but that's really not the case as every game is different. Streaming also has a buffer so unless you lose connection, chances are excellent you won't see an interruption when there's moments of packet loss.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @Superstef135 

    We should go through some connection troubleshooting. What system are you playing on and is a wired or wireless connection being used? Thanks!

  • Thank you Aljo for your help.  I am PS4 and it is a wireless/router to the PS4 console (my internet box says "wi fi network") but I have never had any issues with any games (or movies) at any time, and it is the fastest possible Virgin Media connection . I've just done a speed test and it states a response time of 18ms, download speed of 456.1 and upload speed of 48.4  I have disabled Cross Play so it is not this,  and I can check anything with my ISP if you would like me to ?  

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Superstef135 

    Thanks for getting back to me. Would you be able to switch to a wired connection or is your router too far away?

  • I am sorry Aljo but the TV & PS4 Pro is on the other side of the room so I cant.  But all my movies, other playstation games. Playstation Plus Cloud Streaming etc is all perfect. Has anyone else reported this or is it just me ?  Is there anything I can do ?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Superstef135 

    This is a very common issue with wireless connections. Unfortunately, without testing a wire, we can't rule that out. Would it be possible to somehow move within a wire's reach just to test this? I definitely understand the feeling that if other games as well as streaming don't have any issues, it seems NHL should work as well, but that's really not the case as every game is different. Streaming also has a buffer so unless you lose connection, chances are excellent you won't see an interruption when there's moments of packet loss.

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